Business ProfileforNissan of Portland

Contacted dealership about a Nissan Leaf SV listed at $27,795 ($30,295 minus $2500 in "savings"). Was referred to speak to the sales manager to put down a refundable $500 deposit over the phone to lock in an incentive APR that would have expired by the delivery date of the vehicle. Placed deposit, received a copy of the window sticker for a different vehicle (different color and VIN) of the same SV trim level for over $5000 more than the price listed online. When pressed, sales manager admitted that this price included a $2995 market adjustment and >$800 in accessories that are "not on an online price". Even disregarding that those additions are about $1200 short of the new sales price they only dropped on me AFTER I made my deposit, no mention was made from their end about my deposit being applied to a DIFFERENT CAR than the one I initially contacted them about. Just scummy practice. Save your money and buy elsewhere, just check BBB first.

Dear *************************,First, we would like to sincerely apologize for any miscommunication or misunderstanding on our part. Nissan of Portland is committed to providing top-notch customer service. We do this by standing on principle and trust through transparency, respect, and good communication.After deep-diving into the email threads and further communications between you and our staff, it does not appear pricing was ever discussed on either purchase price or trade-in values. The $500 refundable deposit we took was to simply reserve this specific vehicle you inquired about in your name and secure the 0.9% APR. Please know that your $500 deposit was put down on the exact vehicle you initially inquired about with VIN ending: NC561434. The color, trim, and MSRP never changed. Depending on how far along the vehicle is in the build process, the window sticker may not be accessible so we may have sent out a similar vehicle build sheet for a point of comparison. Your $500 refundable deposit was refunded on April 4, 2022. It can take up to 10-days for it to process back to your account. If you have not received this refund in the next few days, please reach out so we can make sure to correct this.We thank you for bringing this matter to our attention so that we may work on ways to improve this in the future. Again, we are truly sorry for any lack of communication regarding pricing, trade-in value, and vehicle information. If you would like to further discuss this, you can reach out to our managers at any time at ********************************** **************** Manager