2 Customer Reviews
Review from Ken D
1 star01/24/2024
This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. D*** Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by ******* to only contact her and her Appraiser ****** on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, ****. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.
Dick Hannah Collision Center Response
01/26/2024
Dear ***, Thank you for sharing your concerns with us. We apologize for any inconvenience you experienced during your recent visit. Communication is important to us, and we regret that you felt restricted to specific days for contact. We have taken note of your feedback and will work to improve our communication process. We appreciate your feedback and will strive to provide a better customer experience moving forward. If you have any further questions or concerns, please don't hesitate to reach out. Thank you.Review from Valentina S.
1 star05/16/2023
I brought my 2021 Tesla Model 3 in for minor damage repair that was supposed to take less than two weeks to complete and had THE WORST experience ever with this shop. Instead of two weeks, repair took two month to complete and there was excuse after excuse as for why there was a delay including We have a lot of cars in the shop waiting for repair After I finally came to get my car to my huge disappointment I found several flaws with the repair, such as scratches on the paint, loose rubber, etc.. and very annoyed Estimator who was rolling his eyes and wasnt willing to explain as for why they did such a poor job repairing my car. In addition to all of that vehicle started making squeaky noise in the steering wheel that was not there before. Spread the word and dont make the same mistake I made choosing this shop.
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