Business ProfileforNewberg Veterinary Hospital PC

The Newberg Veterinary Clinic added a lot of stress to an already traumatic situation when our cat passed, and they made it very clear that they are here for money, not for the health and well-being of their patients and certainly not of their customers. I will never forget their lack of concern for our situation and the feeling that we were being extorted for money because somebody we trusted brought our sick cat in to them and we just needed to get her home again before she passed.Our cat ***** was brought in to Newberg Veterinary Hospital on 8/30 by a boarding facility that was caring for her while my wife and I were traveling to attend my brothers wedding. We received a phone call from the boarding facility, advising us that the cat was taken to the vet and we would have to pick her up from there. On 8/31, we got back into town and my wife went to pick ***** up from the vet hospital. She came home crying because ***** was in the last stages of her life but the hospital would not release her into our care until their bill was paid in full. Since we had not brought her into the vet and had not authorized any of the costs incurred, we had asked to be invoiced so we could have some time to fit the cost into our budget, but were told that payment terms were not negotiable. We were forced to pay their bill on the spot to get ***** released and we brought her home, where she passed the following day.I called the hospital after ***** got home, to discuss the bill and could only reach an automated answering service that offered me several places to leave a voicemail but didnt seem to connect to a live person during business hours. I left a voicemail on 8/31 and as of this writing on 9/6, I have not received a call back. I also sent an email to the main office on 8/31 and again have received no response from anyone at the hospital. It seems that now that they got their money, nobody at the hospital has any regard for my wife and I, so we are being ignored e