BBB Business Review
This Business is not BBB accredited
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This company offers integrated support systems as well as back-office paralegal and paraprofessional services to attorneys across the United States.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Morgan Drexen include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Walter Ledda, Chief Executive Officer Mr. Jeffrey Katz, General Counsel Ms. Heidi Powers , Legal Assistant
Number of Employees
Administrative Services Paralegals
Alternate Business NamesMorgan Drexen Integrated Systems
Morgan Drexen’s web site reflects that it provides businesses with integrated support including software development. Many of the business with whom it engages are law firms who provide their clients with debt negotiation services.
The majority of states have debt settlement statutes which require the debt settlement provider to be licensed and follow other regulations. These statutes specifically exempt attorneys. Because Morgan Drexen is merely an outsourced support service for attorneys who contract directly with their own clients for these services, it is Morgan Drexen’s position that, like any other law firm employee, it need not be subject to the state licensure statutes.
Morgan Drexen’s position has been has been reviewed by a number of state agencies and approved. Among the state agencies that have reviewed Morgan Drexen’s position with approval are New Hampshire, Virginia, Utah, Connecticut, Idaho, Kansas, and Nevada.
Many state bars who have investigated Morgan Drexen’s support of attorneys under Rule 5.3 of the Rules of Professional Responsibility have, likewise, validated Morgan Drexen’s support role. These states include Florida, California, New Jersey, Mississippi and Alabama.
Eight other state attorneys general, upon receiving requested information and documents from Morgan Drexen, have taken no action against the company asserting a violation of a state licensing statute.
In 2012, a Colorado District Court found in favor of Morgan Drexen and against the Colorado Attorney General ruling that since Morgan Drexen provides support to an attorney, it is likewise exempt from Colorado’s licensing requirement.