Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

LegalShield has 416 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • LegalShield

      1 Prepaid Way Attn Regulatory Compliance Ada, OK 74820-5813

      BBB Accredited Business
    • Pre-Paid Legal Services, Inc.

      119 Sunmount Bay SE Calgary, AB T2X 2N2

    • LegalShield

      77 Glenpatrick Road FORMER: mailing, billing Cochrane, AB T4C 1G7

    • Pre-Paid Legal Services Inc.

      PO Box 1551, STN Main Cochrane, AB T4C 1B5

    • LegalShield

      6300 Grelot Rd STE G-117 Mobile, AL 36609-3602

    Business ProfileforLegalShield

    Legal Services
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:
    BBB files indicate that this business has a pattern of complaints concerning billing/collections issues, and customer service issues. Customer service issues such as not answering the phones or emails, and not receiving a call or email back. Billing/collections such as cancelling their memberships and continuing to get money drafted out of their accounts. On April 18th, 2024, the BBB submitted a written request to the business encouraging them to address the pattern of complaints. 

    At-a-glance

    Customer Reviews

    1.56/5stars

    Average of 167 Customer Reviews

    Customer Complaints

    373 complaints closed in last 3 years

    117 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/4/1995

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company markets legal service plans that include attorney consultation, will preparation, traffic violation defense, automobile-related criminal charges defense, letter writing, document preparation and review and a general trial defense. Additionally, the firm offers programs to protect members from identity theft and other security services.

    Business Details

    This is a multi-location business.

    Find a Location

    LegalShield has 416 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • LegalShield

        1 Prepaid Way Attn Regulatory Compliance Ada, OK 74820-5813

        BBB Accredited Business
      • Pre-Paid Legal Services, Inc.

        119 Sunmount Bay SE Calgary, AB T2X 2N2

      • LegalShield

        77 Glenpatrick Road FORMER: mailing, billing Cochrane, AB T4C 1G7

      • Pre-Paid Legal Services Inc.

        PO Box 1551, STN Main Cochrane, AB T4C 1B5

      • LegalShield

        6300 Grelot Rd STE G-117 Mobile, AL 36609-3602

      Headquarters
      1 Prepaid Way Attn Regulatory Compliance, Ada, OK 74820-5813
      BBB File Opened:
      1/1/1977
      Years in Business:
      48
      Business Started:
      1/30/1976
      Business Started Locally:
      1/30/1976
      Business Incorporated:
      1/30/1976
      Accredited Since:
      10/4/1995
      Type of Entity:
      Corporation
      Number of Employees:
      664
      Alternate Business Name
      • IDShield
      • Pre-Paid Legal Services, Inc.
      Business Management
      • Anna Wood
      Contact Information

      Customer Contact

      • Anna Wood
      Additional Contact Information

      Fax Numbers

      • (580) 436-7409
        Primary Fax

      Email Addresses

      Customer Complaints

      373 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/12/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I have been having difficulties finding a Lawyer for A Potential case involving Insurance Fraud. I needed a Administrative Lawyer and the Lawyers in ******** have blacklisted me from seeking Legal Counsel for to take Actions against Insurance Agents and Companies who have discriminated against me.
      Read More

      Customer Reviews

      167 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Daniel S

      1 star

      04/17/2024

      I been a member sense I was 19 when It was prepaid legal I struggling and couldnt pay they said I can keep my old plan I got start over what a scam guess I got find something like legal zoom to MetLife

      Local BBB

      Better Business Bureau Serving Central Oklahoma

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.