Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Tom's a Better Repair Service has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforTom's a Better Repair Service

    Major Appliance Services
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Tom's a Better Repair Service has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1933 Metlock Ln, Moore, OK 73160-5639
      BBB File Opened:
      9/2/2011
      Years in Business:
      20
      Business Started:
      10/1/2003
      Business Started Locally:
      10/1/2003
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • A Better Repair Services
      Business Management
      • Mr. Tom Hafford, Owner
      Contact Information

      Principal

      • Mr. Tom Hafford, Owner

      Customer Contact

      • Mr. Tom Hafford, Owner

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/24/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      This company was recommended by ** as a reputable company to service my refrigerator which has a 5 year warranty on the compressor. *** came out the first time 08/02/22 and told me the freezer fan had gone out, and it wasn't under warranty. He replaced the fan and charged me $169.00 for the repair, which made no difference in the freezer not getting cold enough. I called him back and told him there was no change in the operation of the freezer. He came back out 09/01/22 and told me the fridge was low on freon and charged me another $150.00 to charge it up, which made no difference. When I called him back, he told me it was probably the compressor, which is under warranty. He scheduled a repair visit for a few days later and never showed up. I kept calling him back for the next 3 weeks and he would promise a day and time he would return, but he never has. I do not want to call him back again because he will just lie to me again. I've included copies of the invoice charges that I paid in cash. I would like a complete refund of all repairs he has billed me for that didn't fix my problem. I think he takes advantage of senior citizens.

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Andre F

      1 star

      02/17/2022

      ***** arrived to my home to repair my ** Refrigerator that would no longer produce ice. He diagnosed a valve as a malfunctioning part. He replaced the valve, and while doing so he used a pair of pliers to disconnect the water line and damaged the line so now it leaks. Keep in mind it wasn't leaking before his repair. When I asked about the leaking line he stated" He never liked those types of lines and he would be back to replace it." The line he wants to use changes the design of the system. Prior to his arrival we could at least get water from the refrigerator. Also, the valve that he replaced did not solve our problem as we are still not able to get ice. ***** refuses to *************. His repair practices are unsanitary and his business principles are non-existent. Stay away from Tom's a Better Repair Service at all cost! Save yourself a headache.

      Local BBB

      Better Business Bureau Serving Central Oklahoma

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.