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Business ProfileforThe Rag Company
At-a-glance
Customer Complaints
1 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 5430 W State St, Boise, ID 83703-3336
- BBB File Opened:
- 6/19/2008
- Years in Business:
- 25
- Business Started:
- 1/1/1999
- Business Started Locally:
- 1/1/1999
- Date of New Ownership:
- 11/1/2012
- Accredited Since:
- 6/25/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Sole Proprietorship
- Number of Employees:
- 33
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Sa:
- 9:00 AM - 2:00 PM
- Su:
- Closed
- Business Management
- Mr. Jeffrey Hennen, Owner
- Ms. Carolyn Hennen, Owner
- Mr. Dale V Horn
- Contact Information
Principal
- Mr. Jeffrey Hennen, Owner
Customer Contact
- Ms. Carolyn Hennen, Owner
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Alyssa L
01/11/2024
The Rag Company Response
01/30/2024
Hello Alyssa,
Thank you for speaking with us on the phone. We sincerely apologize for the challenges and frustration you faced with our customer service, and value your feedback. We appreciate your patience and understanding and giving us the opportunity to correct this situation.
We have processed a full refund for your order, demonstrating our commitment to your customer satisfaction.
We appreciate you sharing your experience and we want to assure you that we are actively working to enhance our customer service processes to prevent such incidents in the future.
If there's anything more we can do, please feel free to reach out to our customer service team directly. We genuinely value your feedback, and we are dedicated to ensuring a better experience for all our customers.
*********************, Director of Operations
***************************, Owner
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