Business ProfileforHayden Properties LLC

There are incorrect move out charges on my statement for one of Hayden Propertiess properties: **************** Apartments1545 ***********************. ***************, ** *****. I have filed an official dispute (which was denied) with the billing agency handling my move out: Central Billing AgencyPO Box 389 *******, ** *****. I have also spoken with ******** property managerDarby ********** multiple occasions from the time of statement receipt until now.After learning of the dispute denial, I attempted to contact ******* again three times consecutively within an approximate 3-minute timeframe with no success, specifically hoping to speak directly with ***************************. These calls were initiated using my personal phone numbera phone number of which was listed on my account and that Id always used in the past when initiating contact and being contacted by the property. After being unable to reach the property from my personal number, I immediately used a different phone number to try to contact the property, and I was able to connect with the property instantly with *************************** on the receiving end which raised some concerns regarding the possibility of intentional avoidance on behalf of the property. During my last conversation with ***************************, she indicated that move out charge disputes were not handled by the property directly but rather Hayden Properties corporate office. I then asked for contacts for the specific Hayden Property representatives. I have since reached out to the Caprock representatives on two occasions and was assured that a message would be left for them to contact me directly and have yet to received any response. I have also sent several emails detailing the erroneous charges and have yet to receive a response from Caprock or Hayden Propertiesagain indicative of intentional avoidance. As the window is closing on the timeframe for the account to be sent to collections, I am hoping to rectify this matter as soon as possible.