Business ProfileforHand & Stone Massage & Facial Spa

I went to Hand and Stone a few times and signed up for the subscription, which they put into effect immediately from the store level. When I decided cancel the subscription, the representative on the phone said they were unable to do anything pertaining to cancellation and I would have to do it at the store level. I went to the store and they said that they are also unable to do any cancellations, but rather the store manager (who was not there at the moment) would have to put in a request to a third-party representative that no one has any access to except for the store managers. The representative who I spoke to at the store said they would leave a message for the store manager to send a message to this cancelling representative. After a week of no contact I went to the store again where they said there was no sign of a cancellation request; this time the store manager was there and promised to send a cancellation request and said someone would be contacting us about cancellation. After another week I was finally contacted by this representative and by then this person told me that I was a few days into the new month, so they would be charging me again before canceling. 6 months have passed now and I check my credit card to find that they never cancelled the subscription, and have been charging my over $80 per month since cancelling in September of last year. Now after calling and calling, they said they will refund 1 month and I have 90 days to redeem the credits for the other months. By doing this they are illegally using my personal information and taking my advantage of my credit card information. They let you sign up but do not allow cancel. This detail is not told to you as sign-up, they tell you you can cancel whenever you want but do not tell you what that means; it means you can request to talk to someone who can send a request to someone else and if they decide that they are willing, they will charge you at least one more time before canceling.