Business ProfileforSportswear Inc

On June 12, 2020, Better Business Bureau recognized a pattern of complaints and customer reviews from consumers regarding delivery and customer service issues. Consumers allege that after ordering and paying for products from Prep Sportwear’s and waiting several months, they have not received their product. Consumers claim they are unable to track their orders and are unsuccessful when attempting to contact the company for assistance or a refund.

The company is working with BBB to eliminate the underlying pattern of complaints. On July 23, 2020, Prep Sportswear responded to BBB by stating the following:  

Over the past few months our business has been significantly impacted by COVID-19.  We would like to share the recent impacts to our business, and outline how we are responding to these challenges that have impacted you, our customer.

• We have experienced a tremendous increase in order volume over the past four month period.  Our company was not ready for this immediate increase in orders, and therefore we experienced a delay in shipping orders.  Our usual time frame is to customize your individual order and ship it within (4) business days.  The increased volume combined with labor issues related to COVID-19 increased our ship time up to (7-10) business days.
• The significant increase in orders and customer inquiries was more than our Customer Service team and technology platform was prepared to handle.  In response, we recently upgraded our customer service technology platform, hired a new Customer Experience Manager, and are adding additional team members to our service team.
• Our supply chain vendors have been significantly impacted by COVID-19.  As a result, we have experienced multiple delays in vendor shipments for both products and materials which has caused additional delays in the manufacturing of our customized products.

On June 12, 2020, Better Business Bureau recognized a pattern of complaints and customer reviews from consumers regarding delivery and customer service issues. Consumers allege that after ordering and paying for products from Prep Sportwear’s and waiting several months, they have not received their product. Consumers claim they are unable to track their orders and are unsuccessful when attempting to contact the company for assistance or a refund.

The company is working with BBB to eliminate the underlying pattern of complaints. On July 23, 2020, Prep Sportswear responded to BBB by stating the following:  

Over the past few months our business has been significantly impacted by COVID-19.  We would like to share the recent impacts to our business, and outline how we are responding to these challenges that have impacted you, our customer.

We have experienced a tremendous increase in order volume over the past four month period.  Our company was not ready for this immediate increase in orders, and therefore we experienced a delay in shipping orders.  Our usual time frame is to customize your individual order and ship it within (4) business days.  The increased volume combined with labor issues related to COVID-19 increased our ship time up to (7-10) business days.
The significant increase in orders and customer inquiries was more than our Customer Service team and technology platform was prepared to handle.  In response, we recently upgraded our customer service technology platform, hired a new Customer Experience Manager, and are adding additional team members to our service team.
Our supply chain vendors have been significantly impacted by COVID-19.  As a result, we have experienced multiple delays in vendor shipments for both products and materials which has caused additional delays in the manufacturing of our customized products.