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BBB Accredited Business since
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This company offers buying and selling college textbooks. We offer some of the highest prices online for used books and sell a large selection of textbooks at very affordable prices.
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A BBB Accredited Business since
BBB has determined that Textbookrecycling.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||14|
|Total Closed Complaints||27|
Additional Complaint Information
On February 5, 2016, BBB recognized a pattern of complaints from consumers regarding service issues. Consumers allege they are quoted one price for books but ultimately do not receive the same amount from the company.
Textbookrecycling.com is working with BBB to eliminate the underlying pattern of complaints. The company advises BBB that all quotes are valid for 72 hours to begin once consumers accept terms and conditions and ending when the package is delivered and accepted by the shipping carrier. The company advises they have updated their process to include an additional notification highlighting the quote validity period within its terms and conditions. If the package is not shipped within the time frame, the quote expires providing consumers the option to create a new quote at the current market price. Textbookrecycling.com advises that quotes made based on exact ISBN codes as this number helps determine the books value. The company advises they only accept ISBN codes as originally printed on or in the book. Textbookrecylcling.com indicates that sticker ISBNs are not acceptable and will be placed on a 72 hold with an offer to return it to the consumer for $5.95 shipping and handling. The business advises this charge partially covers the actual cost of both inbound and outbound shipping.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||19|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Gavin Brown, Owner
Internet Marketing Services Buses - Used Sales & Order Books Recycling Services Books - Textbooks New & Used
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Method(s) of PaymentVisa, Master Card, American Express
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview