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Find a Location

JK Monarch, LLC has 1 locations, listed below.

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    Business ProfileforJK Monarch, LLC

    Home Builders

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers home building services.

    Business Details

    Location of This Business
    424 29th St NE Ste C, Puyallup, WA 98372-6785
    BBB File Opened:
    3/7/2007
    Years in Business:
    13
    Business Started:
    2/23/2011
    Business Started Locally:
    2/23/2011
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Jonathan Bartels, Owner
    • Mr. Steve Hettema, President
    Contact Information

    Principal

    • Mr. Jonathan Bartels, Owner
    • Mr. Steve Hettema, President

    Customer Contact

    • Mr. Jonathan Bartels, Owner
    • Mr. Steve Hettema, President
    Additional Contact Information

    Fax Numbers

    • (253) 840-3350
      Other Fax

    Industry Tip

    BBB Tip: Find the right home builder for you

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    JK Monarch has failed to complete punch list and warranty items in a timely manner. We moved in on 01/31/2022. I've had multiple emails with *************************** about all the open items and have gotten limited responses. We have issues with the wood flooring installed that they are refusing the schedule the work to repair. Paint overspray that has damaged the wood floors has not been addressed. Builder will not respond to a RV garage door that is 14' tall but only opens to ~13'1". Garage was improperly built and did not leave the standard amount of head room. Kitchen cabinets issues are not fixed. All bathroom mirrors have quality issues that have not yet addressed.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Robert E

    1 star

    01/27/2024

    Here to warn any future potential purchasers of a JK Monarch home. Believe all the reviews here. I am here to confirm as a home owner living in a home built by JK Monarch, that all the complaints you see here are similar for a reason. You will hear the term "industry standard" as you point out blatant quality issues throughout the build. They will tell you don't worry it will be taken care of during your warranty period. That's when the communication will become extremely difficult. IF THEY decide your issue is in fact a warranty issue, you will quickly learn that they have severe scheduling issues, subs will show up with little to no information as to what they are supposed to fix and not have the tools or correct products to do the work. After being told for over a year that all our drywall issues including bowed and concaved walls, nail pops, cracks, exposed seams that they are electing to cut us a check for 1k in lieu of fixing their work. Devastating. I have hundreds of pictures throughout the build to back up all of our issues. Working with JK Monarch is nothing short of a nightmare. DO NOT EXPECT anything other than a barely industry standard home for a premium price. They are very good at making their homes look good from a distance but fail to hold up under any scrutiny once you move in. Just like the reviews below, we also have warped walls, too many paint issues to list all including paint all over the floors, overspray on shelving, peeling paint due to lack of paint prep VERIFIED by their own ******************************* rep. *** floor that had to be jacked up from underneath the home to bring flooring level now creaks and cracks everywhere. I have spoken to multiple JK Homeowners now that simply gave up. I encourage any current JK Monarch home owner reading this to share their honest experience for the protection of any future hard working families considering a JK Monarch home. BUYER BEWARE.

    Local BBB

    BBB Great West + Pacific

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