Business ProfileforBallard Natural Gas Service Inc

This business (BNG) installed and serviced the two gas furnaces in my home for approx. 10 years. A couple of years ago, BNG informed me that my furnaces (plus A/C unit) would need to be replaced. They told me I could replace them with a heat pump and blower units. I gave BNG full access to my house and **** system so that they could identify what to install. They identified a ********** heat pump system with blowers, and based on their recommendation -- and guarantees that it would be able to provide effective heating/cooling to my home -- I agreed to have them install it. The system (installed) cost $33,175.69. This amount was paid within a month of installation. Installation occurred in 10/2022. Within a month, we had a cold snap and the system was not able to keep my house at 68 degrees. BNG sent over a technician and he made some suggestions about how we should run the system. We followed those suggestions and yet several more times during the 2022-23 heating season the system was unable to keep the house at 68 degree during cold weather. Although BNG never sent anyone over while the problem occurred (despite my requests), after the cold snaps ended BNG would send over technicians who fixed certain problems with the initial installation that I was told would address the problem. When these fixes did not succeed, BNG had someone from ********** look at the system (4/2023), and BNG then made further changes to the system in response to **********'s report (6/2023). When we had cold weather again in 1/2024, I once again called BNG because the system could not keep the house at 68 degrees. They refused to respond. BNG has failed to do what they promised to do -- install a working heating/cooling system at my house. And now they are refusing to do what is necessary to comply with the written, oral and implied warranties provided with the **** system. BNG has copies of all the relevant documents.