4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Evelyn H
2 stars11/01/2023
Was happy to find a women owned business. Had never used this business before, but wont ever again. Requested an emergency service when our 5 yr old furnace wouldnt work during a cold snap. Gladly paid the extra $175 for emergency service since the temps were in the low 30s. Technician came the following day and quickly verified the pressure switch was faulty and did not have a replacement part and would have to order it. Said it would take 3 to 5 days to arrive. He was able to start the furnace for testing but refused to let it run for a few minutes to heat the house up. Have an elderly person in the home who was very cold. Got a call 4 days later that the part arrived and they would come next week to install. I reminded them I had already paid them $326, including the emergency fee, and hoped to get the part installed faster. Was offered a next day appointment for another $175 emergency fee. Let them know my original emergency was still ongoing and paying another $175 was unconscionable given the situation. They disagreed. Well, so do I. Unbelievable.Review from Adam G
1 star06/23/2023
Company replaced a couple A/C parts 40 days ago, cost at least $650 (I'm almost sure it was more with "trip fees" included, but they just told me over the phone the work cost $650). A/C already not working again, but they want to charge me a $100 "trip fee" just to come look at it, regardless of whether the work they did was faulty, then $199/hour on top if the problem is anything else. Time to find a new service.
Area Heating & Cooling Inc Response
07/05/2023
**** - I am sorry to hear your ** unit broke down again. Without more information, it sounds like it was over a month ago that the first repair was completed. If the ** unit broke down due a new failure then another charge may be incurred. However, if it was related to the ************ you have a one year parts and labor warranty on that work performed. But our staff does have to go over the possibility that it could be charge. If you would like to discuss these charges our service manager would be happy to take a look for you.Review from JANE P
1 star08/10/2022
On 3/4/22 I had a technician from Area Heating & Cooling come out and check over my heating and cooling system and install a new digital thermostat. What a joke! The thermostat did not work, the technician disconnected wires and basically the only thing he did that was right was change the air filter. Which as it turns out had been changed just 2 months prior by my room mate. Technician lied and said it was over a year old. Plus when I made the appointment for servicing, the scheduler didn't mention there was a hefty "out of area" fee for my area. The reason why I didn't complain sooner, is I felt uncomfortable with the technician and was worried about retaliation. Call it an expensive filter change and ****** learned. NEVER DO BUSINESS with Area Heating & Cooling!Review from Neil L
1 star07/14/2021
When our A/C stopped working the Area tech came out, spent a lot of time looking through the whole system, finally settled on a bad thermostat. The price to install the new one was mind-boggling, especially when we compared a similar service call with a competing A/C company. Our estimate is that Area charged us about $275 more for this job than the competitor. To replace a thermostat. Needless to say, we won't be using Area again. In spite of the good things posted on BBB, we got ripped off.
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