Business ProfileforWeir's Appliance

Decided to give the local company a shot for our remodel even though our neighbor had a terrible experience. I had a quote from ********** and told ****** (their GM) they didnt need to match, just come close, gave him exact part numbers so it was apples to apples. He confirmed that both the fridge and microwave were in stock on gave me a price of around $1960. Called to pay and all of a sudden he was gone, didnt email what he said he was, no response to text or phone calls. No integrity what so ever left his employees to fend for a problem he caused. ***** respond to text and put a very nice gal having to deal with something she knew nothing about having to discuss it. No consideration of a call just BS sales pitch then put it on someone else. He even tried to include cheaper products to make the price close but definitely inferior product for me and more profit for him. Worst part is I cancelled my HD delivery date so now we are going to have to pay extra and wont have the product when we needed it. Big Box a headache these guys even more

We received a call from *************** on Saturday the 4th, inquiring if Weirs price matched *********** He spoke to our store manager, ******, who told him we do. In the conversation, **************** had inquired about two items Weirs did not have in stock but then asked for items in stock or would be available ASAP. ****** had **************** text his email to his personal number so he could send him the alternative models he requested as well as to have **************** send over a copy of his ********** order so we could price match the products. ****** included a sales associate in the email in case **************** had questions while ****** left for the day. In the email with alternative models, a was also sent screenshot showing **********s pricing and where sales tax was not included until checkout. We can provide a copy of said email if needed. Later in the afternoon, **************** called back and spoke to one of our sales professionals and stated he wanted higher end products for a lower than cost amount. On **********s website these items were listed for $2300, yet he wanted a lower price.At this time, it was given to ******, the other manager on site, who explained to **************** that this could not be done at which time **************** became aggressive and made threats to this employee. **************** stated he did not receive the email from Dakota but did reference the models ****** sent in the email which contradicted his statement of not receiving the email. ****** had left for the day and ****** tried to remedy the situation with **************** and stated Weirs would meet his needs with the models he requested but that they were not in stock in our warehouse and would need to be picked up Tuesday from the local ** warehouse. She also stated that price did not include sales tax and sales tax is based off the delivery address which **************** had not provided. **************** again became irate. It was explained to **************** that we cannot forego sales tax and it must be included. ****** referenced the email sent to **************** by Dakota showing where **********s website does not include sales tax until checkout. At the end of the conversation, she asked **************** if he wanted her to place an order with the items, he wanted so they can meet the Tuesday deadline (** has a 48 hour business timeline before a shipping document can drop) and he stated he did not want to work with Weirs and hung up.

On Monday, **************** phoned the store several times requesting to speak to the other manager to order and pay for his items. He was told he would need to speak to the store manager,Dakota, before any order is processed as we do not subject our employees to that type of treatment from customers. Dakota texted **************** on his day off and stated he would be in on Tuesday and would call **************** to discuss the order and his behavior towards our employees. On Tuesday, ****** called and left a voicemail and never received a call back. ****** sent a text message on Tuesday stating to **************** he would be on a jobsite, but that **************** could call him on his cell phone if he wanted to proceed. Currently, **************** has yet to call and speak to Dakota. He has stated that he does not need to chat about *explicit* and has not to date returned any phone calls.

If the BBB would like screenshots of the text conversation between **************** and ****** the store manager those can be provided as well as statements from employees who interacted with ****************. 

Thank you,

Weirs Appliance