At-a-glance
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Products & Services
Business Details
- Location of This Business
- 4500 Twin Oaks Dr, Pensacola, FL 32506-6635
- BBB File Opened:
- 11/21/2008
- Years in Business:
- 16
- Business Started:
- 6/1/2008
- Business Started Locally:
- 6/1/2008
- Business Incorporated:
- 11/1/2019
- Accredited Since:
- 11/21/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of CQ1059846 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 3/31/2026.
These agencies may include:
DBPR (Tallahassee)
1940 N Monroe St
Tallahassee FL 32399
https://www.myfloridalicense.com/dbpr
BBB records show a license number of BK3239713 for this business, issued by DBPR (Tallahassee). The expiration date of this license is 3/31/2026.These agencies may include:
DBPR (Tallahassee)
1940 N Monroe St
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- 9:00 AM - 4:00 PM
- T:
- 9:00 AM - 4:00 PM
- W:
- 9:00 AM - 4:00 PM
- Th:
- 9:00 AM - 4:00 PM
- F:
- 9:00 AM - 4:00 PM
- Business Management
- Mrs. Jennifer Cardwell, Vice President
- Mr. JC Cardwell, President
- Contact Information
Principal
- Mr. JC Cardwell, President
Customer Contact
- Mrs. Jennifer Cardwell, Vice President
- Mr. JC Cardwell, President
- Additional Contact Information
Fax Numbers
- (850) 458-3086Primary Fax
- (850) 458-3086
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Kierra A
01/20/2022
Care Realty Group, LLC Response
01/24/2022
You were late paying your rent on March, May, August, September, October, and December 2021 where the rent was paid on the 4th or later. This does not count the other months you were late prior to the 4th. As your lease states, rent is late on the 2nd of each month; however, Care Realty does not charge any late fees until the 4th of each month. 3-day notices to pay or vacate are posted on the 6th of each month or the next business day if the 6th falls on a weekend or holiday. Care Realty is allowed under the law to post these notices on the 2nd of each month. But Care Realty does not. This buys tenants time to locate rent funds to avoid the 3-day notice. There are some months, you did not pay rent until the 11th. In August 2021, you paid rent with a NSF check. Funds were sent to the owner prior to your check clearing the bank where Care Realty Group had to use the capital funds to cover your insufficient funds check. This is a misdemeanor. Due to this, there was no room to provide you more time to pay your rent. You stated that you pay your rent on time every month which clearly is not the case. Also, you are to be charged $5.00 per day for every day you are late per your lease that you agreed to. Care Realty Group did not charge you these fees to provide assistance. In fact, no tenant is charged these fees unless an eviction has started and a Judge determines these fees are to be owed. This keeps everything fair and equal. Care Realty Group is a Equal Housing Real Estate Company. Because of this, all tenants must be treated the same. I am not afforded to provide assistance on one tenant and not other tenants. Im not afforded to use my own judgement or opinions on situations with tenants since my judgement and opinion can differ from another tenant or consumer who did not get assistance AND may file a complaint stating Care Realty Group violated Equal Housing. Doing so can be a violation of Equal Housing.
Further investigation revealed that you and your roommate were not getting along. Your other roommate stated he had no clue the funds he was giving you was not being delivered on time to pay rent. Your account shows you paying the rent via online and not him. He requested to rent the unit without you and assured the rent will be paid on time and was pleased with Care Realty Group and our services. He was able to move in and qualify for the unit. His rent has been paid on time since he moved in.
Unfortunately, you paying your rent late for 6 months assisted in the decision-making from the Owner of the property directing us not to renew you. The owner has a mortgage to pay as well and his lender requests that his payments be made on time or suffer a late fee from from his lender. Mortgage Companies are also under Equal Housing. Once the owner notified us that he did not want to renew your lease, we immediately posted a notice of non-renewal on Nov 8 to provide you as much time as possible to locate another rental. It should be noted that a notice can be placed on Dec 15th to have you vacate on Dec 31. Care Realty Group was not going to do that and instead, provided you as much time as possible to locate another rental.
Based on the aforementioned and providing you several days for each month you are late on the 2nd, as well as posting the notice to vacate 6 weeks prior to you needing to vacate, and not charging you $5.00 per day being late, Care Realty Group did provide you assistance although your lease that you agreed to allowed for other fees and earlier notice-postings to occur. The total days you could be charged $5 a day was $125.00. Other negative reviews on Care Realty Group are tenants submitting reviews such as your self when tenants can not pay on time or damage the property where damages exceeded their security deposit funds. This is why links are posted on those reviews showing photos of the property when tenant's vacate and provide a negative review. it is only fair for both sides to be said with evidence. The positive reviews are from tenants who pay their rent on time and do not damage the property where their security deposit is fully refunded to them.
Customer Response
01/24/2022
Customer Response
01/24/2022
Good Day
Care Realty Group, LLC Response
01/24/2022
Care Realty Group does not read every police report that happens in the properties that we manage unless a person has brought to our attention that a crime occurred and a tenant was arrested or property damaged. I reviewed your text, email, and call history and no case number was provided.
Our Florida is not obligated to pay your rent. Our Florida did not agree and sign the lease. You did; therefore, Care Realty Group must come to you for payment. The only persons that can be held responsible for not paying rent are tenants that reside in rentals. Thank you for admitting that you were in fact late several months as you did not state that on your original review. Our Florida can take weeks or even months based on experience working with tenants. In some cases, checks are lost per Our Florida etc. It is YOUR responsibility to pay the rent on time, not Our Florida. There are tenants we manage that truly need help from Our Florida. It is upsetting that you requested funds from Our Florida where you did not need funds which took away funds from tenant that do. We have handled multiple cases with Our Florida where tenants paid their rent on time even though Our Florida has not sent funds yet. What Our Florida did for you is not only pay your rent, but stopped an eviction that was about to start on the 11th.
3-day notices are governed by the Florida State Statutes. I am required by law when posting a notice that it reads exactly how the law dictates. If I were to change the way the notice reads, it would not be a legal notice. Contact a Real Estate Attorney if you want further confirmation. See Florida State Statute 83.56(3). This statute dictates what must read on the notice. If you are not happy with the way the notice reads, I recommend contacting your legislator demanding the wording be changed. I understand you see no Empathy on the 3-day notice. Unfortunately, it must be written exactly how your notices were delivered to your door. I agree there was no empathy from us when you provided us a check that was NSF. Being that is a crime, it is difficult for anyone in my situation to empathize with that person issuing the check; but, we did show empathy to you as we do all tenants. Late fees are 3 days after the rent is late instead of 1 day. No $5.00 per day fee was added to your account. 3-day notices were posted 5 days after you have been late. An eviction could have started just 3 days after the 2nd, but we provided you more time and delayed those steps toward an eviction as we do with all tenants. Care Realty Group covered the funds for you while you issued a NSF check. Care Realty Group did not contact the State Attorney Office when we were provided us the NSF check. I apologize that isn't enough for you but that is all we can do under the law and Equal Housing. How do you think the owner feels when he does not get his rent on time? How is he supposed to explain to his creditors why you have not paid rent? To his creditors, that is not sufficient. When you do not pay rent on time, your actions create consequences for all parties involved.
You were provided a notice to vacate due to your payment history. This was done prior to your roommate wanting to rent the unit. Your roommate approached us once the notice was posted to rent it and agreed to the increase of rent based on area rentals. The steps Care Realty Group has taken was the result of you not paying your rent on time. You were given time to pay and fees were waived. I can not take what your excuse is for not paying rent into consideration because I am not allowed to under Equal Housing. But we do listen to them as we try to figure out the best plan for you. You should spend your time complaining to your Employer for not paying you on time the past 6 months than here since you cant deny that you were in violation of your lease and fully aware what actions Care Realty Group must take against you. The lease is simple. In exchange of you paying rent on time, the owner agrees to provide you rights to the home. When you fail to pay rent on time for 6 months, the owner has every right to not renew in fear that you will continue to pay rent late. Had you paid your rent on time, you would have been offered a renewal as do all tenants who pay their rent on time and take care of the property.
Customer Response
01/25/2022
Care Realty Group, LLC Response
01/25/2022
Customer Response
01/25/2022
Care Realty Group, LLC Response
01/26/2022
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