Business ProfileforEdgewater Beach Owners' Association, Inc.

We stayed for a week the last week of August. Out of 6 elevator banks, only one was in service. This of course was the elevator furthest from the beach and from our room. My grandmother is disabled and was unable to walk the long distance to the elevator and then to the beach because of this she missed time with our family. We called to report the elevator was down and that there was still broken glass in the garage. We called twice about the glass but no one ever picked it up in the 7 days we were there. The elevator company was onsite, but was never able to fix the elevator. The elevator inspection date was also over 30 days expired, making it a huge safety risk. The most abysmal part was having to deal with the president of the board - S. ******. Our family that lives in town came to visit and one member has a service animal with her due to medical needs. Ms. ****** came up to my disabled grandmother and began berating her for having a dog onsite. The owner of the service animal advised it was a service animal and Ms. ****** demanded to see proof and took my aunt’s paperwork and vest out of her hand, violating multiple ADA laws. When she realized it was indeed a service animal and we asked about the elevators, she began to shout that we could leave and she’d refund us. There was zero empathy from her and based off of previous reviews, I don’t know how she is still in her role.

The only guest actually staying at Edgewater Beach was the "grandmother". The individual filing the review was not a paying guest. The grandmother, who was the actual guest, was offered a complete refund on day two of her stay yet she did not want to leave and was okay. In fact, she made verbal comments later in the week to the GM that she loved her stay and time at Edgewater. Some other notations are not accurate. There are five elevators (not  6) of which all are being re-modernized for $3.6M this year. Info was sent to those with reservations via email on the elevator work prior to arrival allowing guests to opt out of their reservation if desired. Two elevators were down for such work during grandma's stay. One was down for repairs after a lightning strike surge took out a control board. Two were working at all times. The elevator certificate is up to date as shown below from the State. The issue with the service animal was the owner of the animal for which the pet was assigned was not present when a man with the visitor was allowing the pet to defecate next to the elevator construction trailer, not in any of the designated pet walking areas.  According to ADA web site "The handler is responsible for caring for and supervising the service animal, which includes toileting, feeding, and grooming and veterinary care". Edgewater established rules do not allow any guests or visitors to have pets at all except those with service animals allowed by law. All pets must utilize pet walking areas and the actual individual requiring the service animal should be in the presence of the animal if able. Staff challenges for those not obeying rules is warranted. Witnesses revealed that no one ever took any papers or documents from the claimant. The service animal card was in a wallet and not removed or handed over. 

 

Name: EDGEWATER PHASE TWO (Primary Name)
Main Address: 291 SCENIC GULF DR
MIRAMAR BCH  Florida  32550
County: WALTON

License Location: 291 SCENIC GULF DR
MIRAMAR BEACH   FL   32550
County: WALTON

License Information
License Type: Elevator
Rank: Elevator
License Number: 35149
Status: Certificate of Operation
Licensure Date: 03/16/2024
Expires: 08/01/2025