Business ProfileforTire Rack (The)

I placed an order with Tire Rack for tires. Along with my order I added on mobile installation. I selected a date and time and made sure I took off of work to be available. I also signed up to receive text alerts with updates and delivery ETA so I wouldn't miss anything. My delivery/installation date was set for March 25, 2024 from 3 pm - 6 pm. When 4 pm arrived I had not received any alerts or updates on the delivery/installation so I called in to customer service to confirm I was properly set up including delivery address and contact information. I was greeted with everyone confirming my phone number in order to pull up my information which was correct. I was assured my tires were picked up and that the installer was on the way. When 5:55 pm arrived and I had no missed or no one ringing my doorbell. I called Tire Rack to again check status. While I was on the phone being transferred to someone who could look up my information I saw two emails from tire rack that said "we are outside" and another that said "delivery canceled". The rep on the phone lied and said the driver rang my doorbell but I have a ring camera which shows no one at my door. He then lied and said my phone number in the system said "************" which was a lie as well because I was literally log into my Tire Rack account which should all correct information. I am VERY UPSET for taking my time to take off of work just to be lied to about someone coming to my house and no one showed up.