I was looking for a small camper for me and my boys to do more camping. I was wanting one that was ready to go. I found one on their website, looked good from pictures, I went and did a walk around a couple of days later. It looked ok, except one corner was lower than the others. I mentioned it to them and was told with older pop-up campers that was normal. Not knowing any different, I agreed. I bought it on March 7, 2014; did not fully set it up until May 22, 2014. It seemed to set up ok, I took it down on May 26, 2014; and did not set it back up until on or about June 12, 2014. That was to clean and rearrange for my next camping trip, which was to be about 2 weeks later. That's when the right rear lift cable failed and broke. I tried to see if they could fix it, and they said that it was going to cost anywhere from **** to ***** but I was told that the part could not be found because the company that made the pop-up camper was no longer in business. But I have also talked with a camper dealer here in town that deals with this type of camper and can get the part. But that isn't what frustrates me, it's the hassle of getting the camper, plating it, and only getting to use it one time.
Product_Or_Service: 1982 Coleman Colonial Tent Camper
I would be glad to give them the camper back if I can get what I paid for it, the document fee, and the cost to transfer the plate to a different one, if I so choose to get a different one. I think all in all ***** for the camper, *** document fee, *** tax, and **** for plate transfer and aggravation. For a grand total reimbursement of *********
In reference to case #XXXXXXXX. In response to said complaint and proposed resolution:
Our everyday goal is customer satisfaction, and we make every effort to ensure when a customer buys a used unit, that everything is functioning properly. All used units are purchased "As Is" "No warranty implied" due to the fact that it is used and we can't guarantee nor assure the longevity of all working parts. In this particular case this is a 1982 Coleman Tent Camper that is 33 years old. As stated in complaint, it was working fine (and was put up and down several times) prior to purchase, and we have no control over the longevity of that particular cable. Unfortunately, with Coleman parts, we have no source or means of manufacturing cables.
We would only entertain returning the said camper on a trade of their choice, giving them their full ***** credit towards the purchase of another camper. We look forward to hearing from you.
(The consumer indicated he/she DID NOT accept the response from the business.)
If they are willing to give me ***** to trade it back in, I will just take the ***** and go somewhere else. My reasoning behind it is I may get one that I can only use one time again, and I want one that I can use more often than that. I paid for the inspection, and apparently it was either done poorly or something was over looked. The place I have trying to fix it now said that it was "jerry rigged" by someone who knew what they were doing; and unless you knew what you were looking for, you wouldn't know any different. Therefor any trust in getting a working unit has been broken.
Final Business Response
First of all I want to clarify and guarantee there has been NO "jerry rigging" done on our part. That is not, nor EVER will be how business is conducted here. Second I want to clarify that the customer did NOT pay for an inspection, that is a courtesy on our part. We are a very reputable dealership and would never intentionally sell a damaged trailer without the full consent of the customer. The trailer you purchased was a 33 year old trailer that is not perfect, but was working well at the time. All our used units are sold with the same "As IS,no warranty implied" and we can't guarantee the longevity of any unit. Again, we would like to offer to you to bring the unit back in (with broken cable) for a trade deal. Again, we will give you the full ****** credit towards another camper.
Sorry that it has taken me a while to get back to this response. My trust with the company has been compromised, so doing a trade in is out of the question. Now I do have a company that can repair the unit for more than half of what they were going to charge me. Since they do not want to refund my money, I would be satisfied with them paying the repair bill.