BBB Business Review

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This Business is not BBB Accredited

Health Designs International

Phone: (888) 311-1146Fax: (574) 226-034021412 Protecta Dr, ElkhartIN 46516 Send email to Health Designs Internationalhttp://www.healthdesigns.com

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BBB Accreditation

Health Designs International is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Health Designs International's rating include:

  • 22 complaints filed against business
  • Failure to respond to 9 complaints filed against business.
  • 2 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

22 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues16
Problems with Product / Service5
Advertising / Sales Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 22

Additional Complaint Information

BBB file experience shows a pattern of complaints alleging non-delivery. The majority of the complaints have been filed by customers from Brazil. BBB sent a letter to business offering to meet to discuss ways to reduce the number of complaints.
The business's response stated: "The issues are with customs and couriers inside that country - not with our company in any way. For this reason, we make as much information known about the delays and taxation that will likely occur when a Brazilian places an order on our website."

BBB has confirmed that the business website states "Orders to Brazil may experience significant delivery delays due to customs backlog which is delaying processing of many packages." Customers from Brazil are encouraged to read the "News and Updates" section of the checkout page.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Health Designs International

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 07/21/2004Business started: 01/01/1996
Type of Entity

Corporation

Incorporated: September 1997, IN

Contact Information
Principal: Mr. Nicholas Schneider (President)Customer Contact: Mr. Andrew Wardlow (Customer Service Manager)Dr. Mark Schneider (Owner)
Business Category

Mail Order & Catalog Shopping, Internet Shopping

Products & Services

This firm is a Online and catalog retailer of nutritional supplements including vitamins, herbs, formulas, and minerals.

Alternate Business Names
HealthDesigns.com, HDI Commerce, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.