This Business is not BBB Accredited
Health Designs International
Phone: (888) 311-1146Fax: (574) 226-034021412 Protecta Dr, Elkhart, IN 46516 Send email to Health Designs International
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Health Designs International is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Health Designs International's rating include:
- 22 complaints filed against business
- Failure to respond to 9 complaints filed against business.
- 2 complaints filed against business that were not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||5|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||22|
Additional Complaint Information
BBB file experience shows a pattern of complaints alleging non-delivery. The majority of the complaints have been filed by customers from Brazil. BBB sent a letter to business offering to meet to discuss ways to reduce the number of complaints.
The business's response stated: "The issues are with customs and couriers inside that country - not with our company in any way. For this reason, we make as much information known about the delays and taxation that will likely occur when a Brazilian places an order on our website."
BBB has confirmed that the business website states "Orders to Brazil may experience significant delivery delays due to customs backlog which is delaying processing of many packages." Customers from Brazil are encouraged to read the "News and Updates" section of the checkout page.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Health Designs International
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: September 1997, IN
Contact InformationPrincipal: Mr. Nicholas Schneider (President)Customer Contact: Mr. Andrew Wardlow (Customer Service Manager)Dr. Mark Schneider (Owner)
Mail Order & Catalog Shopping, Internet Shopping
Products & Services
This firm is a Online and catalog retailer of nutritional supplements including vitamins, herbs, formulas, and minerals.