Business ProfileforCity Volkswagen of Highland

I am writing to bring to your attention an ongoing issue that I have been facing with City Volkswagen of Highland *******. On December 22, 2022, I experienced a traumatic incident when I was carjacked at gunpoint. In the aftermath of this incident, I made the decision to purchase a new 2023 Volkswagen Atlas Cross Sport from City Volkswagen of Highland *******. The vehicle was purchased on January 31, 2023, with an odometer reading of 10 miles. ** my dismay, the vehicle I purchased with the hope of safety and reliability has proven to be a constant source of frustration and inconvenience. Since its purchase, the car has been in for servicing a total of 9 times (in counting) within a span of a few months. These repeated issues have significantly impacted not only my driving experience but also my confidence in the safety and reliability of the vehicle. I have approached City Volkswagen of Highland ******* on numerous occasions, expressing my concerns and providing video evidence of the aforementioned issues. Despite my efforts and patience, I have found their response to be inadequate. The dealership's attempt to shift blame and their refusal to take full accountability by citing the lemon law statutes in the **************** has left me feeling frustrated and unheard. At my most recent visit, the Service Manager (******) informed me that if they couldn't replicate the issues while the vehicle was in their possession, there was nothing further they could do. This response fails to acknowledge the video evidence that I have provided, clearly demonstrating the issues I am experiencing. I implore the Better Business Bureau to review my case thoroughly and help facilitate a resolution that is fair and just. The constant performance issues I am facing with my vehicle are not only impacting my daily life but also raising serious concerns about my safety on the road.