At-a-glance
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Products & Services
Business Details
- Location of This Business
- 3125 Highway 31 S 300, Decatur, AL 35603-4701
- BBB File Opened:
- 6/25/1998
- Years in Business:
- 61
- Business Started:
- 1/1/1963
- Date of New Ownership:
- 1/1/2021
- Business Incorporated:
- 7/2/2002
- Accredited Since:
- 6/1/2013
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 1665 & 1666 for this business, issued by Alabama Onsite Wastewater Board. The expiration date of this license is 12/31/2024.
These agencies may include:
Alabama Onsite Wastewater Board
450 S Union St Fl 2
Montgomery AL 36104
- Type of Entity:
- Limited Liability Company (LLC)
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Randy Anderson, Owner
- Contact Information
Principal
- Mr. Randy Anderson, Owner
Customer Contact
- Mr. Randy Anderson, Owner
- Ms. Cristie Harris, Account Representative
- Mrs. Sammi Stallings, Director of Marketing
- Additional Contact Information
Fax Numbers
- (256) 582-8545Primary Fax
Website Addresses
- (256) 582-8545
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Tisha J
02/14/2022
This is not the way you do business especially a big corporation as such. I will never use this company again. And I deserve an apology. That's all I asked for. And I have yet to receive it
Roto-Rooter Plumbers Response
02/15/2022
1. Hole in your pipe, you called to get your septic tank pumped but we were unable to locate the tank from above we provided an estimate to locate your tank electronically. Because your plumbing was not to code (sewer cleanout within 5' of home exterior) we installed a simple clean out in your sewer line to allow us to use our sewer camera to locate your septic tank. We incorrectly located the tank and had to return, at NO COST TO YOU, to relocate the tank and to close the cleanout and recover.
2. Pumping your septic tank; we pumped your septic tank the first time and gave you a discount on this work because of our earlier location error. Our tech told you verbally that your sewage problem was caused by your field lines and they needed to be replaced. You called 2 weeks later to complain of the same problem. We had told you that your lines were bad but I chose to send our tech and pump your tank for FREE! At the departure of our truck a small quantity of sewage dripped from our hose on to your driveway. Our tech understood that you were going to get a hose to clean it and our tech rolled on. When you again complained about the spill you were told that we would not come back because you had changed your mind now and our manager never seemed to be able to make you happy. I then personally intervened, even driving out to your home to inspect the small amount of sewage that had spilled I assured you that I would send someone to hose it off. You even complained about the man we sent to do this work.
3. Big Corporation - On one of your many complaint calls you asked to talk to the owner. I talked with you where you raised the Big Corporation issue and explained that we are a neighborhood company that I have owned for the past 20 years based here in Albertville.
In summary I believe that I have gone way above anyone's standards to meet your needs but I now agree with you that if you ever have a plumbing or septic need that you need to call someone else. ***** ******** - Owner
Customer Response
02/16/2022
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