We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Long-Lewis Volkswagen Mitsubishi of the Shoals has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileLong-Lewis Volkswagen Mitsubishi of the Shoals

            New Car Dealers
            Multi Location Business
            BBB accredited business

            Contact Information

            1602 Florence Blvd

            Florence, AL 35630-2749

            Get Directions
            Visit Website
            (256) 764-3351

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/2/1999

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers the sales, service maintenance and repair of new and used automobiles.

            Business Details

            This is a multi-location business.

            Find a Location

            Long-Lewis Volkswagen Mitsubishi of the Shoals has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              1602 Florence Blvd, Florence, AL 35630-2749
              BBB File Opened:
              1/1/1984
              Years in Business:
              53
              Business Started:
              12/1/1970
              Business Started Locally:
              12/21/2011
              Date of New Ownership:
              1/10/2012
              Business Incorporated:
              9/1/1996
              Accredited Since:
              6/2/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 200015900 for this business, issued by Alabama Department Of Revenue. The expiration date of this license is 9/30/2024.

              These agencies may include:

              Alabama Department Of Revenue

              50 North Ripley Street

              Montgomery AL 36130

              (334) 242-9600

              https://www.revenue.alabama.gov/

              Type of Entity:
              Corporation
              Business Management
              • Mr. Chris Robertson, General Manager
              Contact Information

              Principal

              • Mr. Chris Robertson, General Manager

              Customer Contact

              • Mrs. Amy Lovelace, Customer Relations Manager
              • Mrs. Ashley Spalding, Empl & Cust Relations Director
              • Mr. Chris Robertson, General Manager
              Additional Contact Information

              Fax Numbers

              • (256) 263-4613
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              12/21/2023

              Complaint Type:
              Customer Service Issues
              Status:
              Answered
              Seeking removal of an active 11 Oct 2023, **** Credit Loan Account for a vehicle I do not own, nor have possession. Initial notification of past due car loan pymt provided by mail on 1 Dec 2023. Contacted **** Credit, 1 Dec, requesting info on overdue account. Requested that the agent contact Long Lewis **** of the Shoals, as I was not in possession, of an **** **** Edge. The customer service agent stated that **** Credit was awaiting a signed check from Long Lewis Financial (LLF) department, as the initially submitted check, was unsigned. I requested that the call, along with my request for account info, be entered in the agent's log. Attempted to contact LLF Mgr, left numerous voicemails, with no return calls from dealership, requesting resolution, as operator unable to reach Finance staff. Furthermore, requested that Long Lewis ************* contact me, but did not receive a return call.* I continued to contact **** Credit, requesting updates, to which they stated for me to contact Long Lewis ****, as they had no further information. * Submitted an email through the Long Lewis **** website, with no response.On 16 December, at ****, was able to reach a finance member, ****, at LLF in Muscle Shoals. I requested an explanation and closure status for an ********************************************* possession (did not own). **** stated that it was his fault for the open account due to the following events: 1. Unbeknownst to him, the original check was left on the side of the copier, as the person he had requested to provide support had a sudden illness and didn't complete the process. 2. The check was beside the copier for over a week, when he requested the status. BLUF between submitting and receiving the check, it now resided in his desk drawer. I requested that Long Lewis contact **** Credit, and provide remedy ASAP. 3. To date, have not received **** Credit account resolution, nor status, from Long Lewis ****. The Auto Loan remains an active account.
              Read More
              Read 5 More Complaints

              Customer Reviews

              2 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kelley S

              01/15/2023

              I used *************************** to buy my car in 2020. She was phenomenal. I give her 10/10. She doesnt even sell anymore so I will still keep my review on her. I give the service department a 0/10. My car started throwing codes on November 21st 2022. I called them because it was saying my turbocharger. I brought it &then they gave me a rental. My car was due for an oil change so I asked them to change it while it was there. I get a call on December 1st saying to bring back the rental because theyre voiding my warranty because my oil was never changed. When I went to ******* to have it changed prior to my last oil change. They said I had manufacture oil filter. When it was confirmed by another company that it was not. They were horrible to my husband on the phone. Laughed at him& told him to trade in my car. They tried to force me to trade in my car because of the condition. My car is in perfect shape besides the turbo. Tried to get me to cancel my extra mechanical PAID warranty. I didnt sign anything to cancel anything. So I went to get my car. Before I took my car down there, it was FINE. When I left with it because they refused to fix it under warranty, 5 minutes down the road, it went in limp mode. I couldnt go over 40 mph. They told me before I left the dealership that it would be ok to drive until it was fixed. It took me 2 hours to get home from Muscle Shoals. I live in Waynesboro. They said they changed my oil. I have proof they did not. Because when I got home I had my husband reconnect the collision assist bc it was not connected. We then realized my oil filter wasnt changed and we had my father in law drain the oil to see if they even changed it. My car is now fixed because I went through another dealer who treated me with the upmost respect and it was covered under warranty. I do NOT recommend Long Lewis Shoals for ANYTHING after everything Ive dealt with in the past 2 months.

              Long-Lewis Volkswagen Mitsubishi of the Shoals Response

              01/19/2023

              While this is never the experience we want anyone to have when visiting our shop, we are required to submit proper documentation to process warranty claims. While your vehicle was in service and the requested oil change was performed, we found the original filter that was installed from the factory. We immediately went to Carfax to look up the maintenance records and were unsuccessful in our attempt. Due to not having any record of maintenance through Carfax or able to provide records from ******* or any other ***************** Long-Lewis was unable to provide the necessary documentation required for warranty to approve coverage of the turbocharger. It was determined that the turbocharger failed due to the lack of maintenance, which voids the warranty. It is our sincere hope you understand that Long-Lewis can neither approve or deny warranty claims.
              Read 1 More Customer Review

              Local BBB

              BBB serving North Alabama

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.