BBB Business Review

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Description

Tile & Grout cleaning & sealing ( floors, counter tops, shower stalls, bathrooms, etc ) 

Grout Color-Sealing ( customer can choose any color and permanently seal grout )

Natural Stone clean & seal

Cement clean & seal

ETS-180 High Performance floor coating ( highly contaminated, and slippery bathroom tile & grout floors, and shower stalls, Hospitals, Schools, Government Building )


BBB Accreditation

A BBB Accredited Business since

BBB has determined that American Tile Cleaning & Hard Surface Restoration meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for American Tile Cleaning & Hard Surface Restoration include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on American Tile Cleaning & Hard Surface Restoration
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: May 09, 2013 Business started: 01/13/2012 in CA
Type of Entity

Sole Proprietorship

Business Management
Ken Brooks, Owner
Contact Information
Principal: Ken Brooks, Owner
Business Category

Tile & Grout Cleaning Tile Restoration Deck Cleaning and Waterproofing Deck Cleaning & Sealing Hardscapes Tile - Non-Ceramic - Contractors & Dealers Tile & Marble Natural Stone Restoration & Cleaning

Method(s) of Payment

Cash

Check

Credit Cards

Industry Tips
Hiring a Contractor in California: Essential Tips

Customer Review Rating plus BBB Rating Summary

American Tile Cleaning & Hard Surface Restoration has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.