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Find a Location

R.V. Doctor George, Inc. has 1 locations, listed below.

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    Business ProfileforR.V. Doctor George, Inc.

    RV Equipment

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    RV Doctor offers recreational vehicle parts and repair services (excluding engine and chassis repair).

    Business Details

    Location of This Business
    1142 Dixieanne Ave, Sacramento, CA 95815-2629
    BBB File Opened:
    1/12/1996
    Years in Business:
    28
    Business Started:
    1/12/1996
    Business Started Locally:
    4/27/1998
    Business Incorporated:
    12/30/2015
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    Closed
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    7:00 AM - 3:00 PM
    Su:
    Closed
    Business Management
    • Mr. George A. Cross, Co-Owner
    • Mrs. Virginia Cross, President
    • Mr. Billy Onair, Owner
    Contact Information

    Principal

    • Mrs. Virginia Cross, President
    • Mr. Billy Onair, Owner

    Customer Contact

    • Mr. Billy Onair, Owner
    Additional Contact Information

    Website Addresses

    Customer Complaints

    0 Customer Complaints

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    File a Complaint

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gary C

    1 star

    01/20/2023

    Never use them again. They fixed our black tank valve for over ****** and the first time we used it, it failed. Took our rig back in and spent 5 hours waiting for it to be corrected and they wanted to charge us more to fix their error and I only agreed to an additional ******. Again it failed the first time we used it. I called and left a message for the owner and he never called back.This is NOT the reputable company we had wonderful service with in the past.

    R.V. Doctor George, Inc. Response

    01/26/2023

    Good afternoon Mr/********************************,We were notified by the BBB that you submitted a complaint.We thank you for submitting your complaint and look forward to hopefully resolving any outstanding issues.When any customer has complained....hopefully to us, first, but in your case to an online agency that monitors business/customer issues, we immediately reach out to that customer and see if we can resolve any issues.First of all we sincerely apologize for not meeting your service expectations.To be brief and get to the point, if you are interested in receiving a credit or your money returned for the work you received, please let us know and we can immediately discuss this solution with you.If you are only looking to voice your opinion through the BBB, regarding the work you received, we completely understand.Your situation appears to include service and charges that are not to the level of your expectations.Again, we apologize, and are interested in knowing if you are looking to resolve either or both of these issues.We are happy and most interested in providing whatever resolution we can.Please let us know any thoughts, concerns, ideas you have to help resolve your complaint.We are very concerned about your satisfaction and would hope you might communicate with us to resolve the matter. We are always happy to receive complaints, especially directly here at the shop, and we let customers know this when they depart. I do remember letting you know, personally, I am here for you, whatever the problem may be, upon you leaving our yard the last time.We surely hope we did not miss your call or contact if you tried to reach out to us, first, and were not received.We thank you again for reaching out with your complaint, and for your business. We would definitely appreciate the chance or opportunity to rectify the issues.Kindly,*****/staff

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