Business ProfileforFPI Management

2 bedroom unit at *************************, not prepared to be moved into. unit suffered from terrible mold caused from prior flooding all throughout the complex that I Continuously pointed out they said they would take care of immediately.They did not and it spread On to our personal belongings. We had the mold tested because my newborn son was having endless health issues it ended up being toxic mold. A lot of our belongings were thrown out and the stuff we kept is still being cleaned.theyve done everything to cover their tracks/make it seem like theres no issue. They even continued to paint over the mold multiple times.we ended up leaving and since then my son is no longer suffering from the health issues he was.For making such a fuss with the complex They are now retaliating against me. Not giving me my deposit/asking for money they told me wouldnt be owed. They Ironically enough want me to pay them for time that they had paid for my family to stay at a hotel while they made repairs. My son was in the hospital because of the mold more than once and the drs wrote a note for the management saying that its not safe for the baby to be there.thats why we were placed else where while they did Remediation so For them to ask for money is outrageous. ***** is a great manipulator shell make it seem like shes your friend/she cares But never forget that this world revolves only around money. Her boss ******* is even worse she looked me in the eyes and told me to Always trust my motherly instinct to keep my baby safe then continued to not give us a safe space to live. They went so far as to get their own mold test and lie. They sent me many messages saying that there is no mold in that apartment at all after the remediation But when you walk in you can visibly see it/smell it.Im sure theyll respond to this denying everything and thats fine but just beware They might s**** your family over, take everything from you, leave you with nothing and still ask for money at the end

Hello,
Thank you for sharing your concerns through your review on the Better Business Bureau. We are truly sorry to hear about the issues you experienced at *************************, particularly regarding mold in your unit and the impact it had on your familys health. Your situation is extremely concerning to us, and we take these matters very seriously.
At FPI Management, we strive to provide safe and healthy living conditions for all our residents. It is clear from your description that we have not met this commitment in your case. Please accept our sincerest apologies for the distress and difficulties your family has faced.
We are committed to investigating this matter thoroughly and addressing all your concerns, including the handling of the mold remediation, the condition of your unit, and the financial disputes regarding your deposit and charges related to hotel stays during repairs.
To ensure we address this promptly and effectively, I urge you to contact our Customer Experience Team directly at ****************************** We want to understand all aspects of your experience to resolve the issues you've raised and ensure that proper actions are taken to rectify them.
We are here to support you and provide any assistance you need during this challenging time. Please reach out to us at your earliest convenience so that we can make this right.
Thank you for bringing this matter to our attention. We look forward to resolving it to your satisfaction.