BBB Business Review

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BBB Accredited Business since

Chloe Cole

Phone: (209) 815-9663 1256 W. Lathrop Rd. Box #150, Manteca, CA 95336 http://www.chloecole.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Chloe Cole is an online pet boutique created to provide products for your dog & cat family members. We guarantee customer satisfaction in product and service. Ninety percent of Chloe Cole products are made in the USA and are always cruelty free.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chloe Cole meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chloe Cole include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Chloe Cole
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 07, 2012 Business started: 06/25/2007 in CA Business started locally: 06/25/2007
Type of Entity

Sole Proprietorship

Business Management
Ms. Mae Landreth, Owner
Contact Information
Principal: Ms. Mae Landreth, Owner
Business Category

Pet Shops

Refund and Exchange Policy
CONSUMER AGREEMENT

Return Policy:
We guarantee your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 7 days of receipt for merchandise exchange or store credit. Please call 209-815-9663 for a return confirmation number.

Store Credits will not include the shipping and handling costs. We reserve the right to determine if a product is in used or non-saleable condition. Special Value (i.e. sale or clearance items), treats and other perishables are final sale. One exchange per unused item is permitted. Second and subsequent exchanges will incur a $5 charge per item. Order add-ons cannot be accepted and will need to be placed separately.

"Custom" and "Special Order" items cannot be exchanged or returned. Please note details within each item's description.

Custom Orders / Availability:
Please note that some of our designs are custom-made. This means that the item was created specifically for your pet based on the size information you have provided to us. For this reason, custom orders may not be exchanged, returned or refunded. We do not keep stock on all items available. If in stock, we will ship your order immediately. Other times orders may need to be shipped directly from the manufacturer. Therefore, items may take up to approximately 2 - 4 weeks to ship

Shipping Policy:
Many of Chloe Cole items are shipped to you directly from the manufacturer. For this reason, please allow 2 to 4 weeks for delivery. Any items that are currently in stock will be shipped immediately. The preferred carriers of Chloe Cole are UPS and US Priority Mail. Tracking numbers are available upon request. For tracking information, please call us at (209) 815-9663.
Alternate Business Names
Chloe Cole Pet Couture
Products & Services

We select products from designers whose construction and material standards are fashionable and durable. We offer apparel and accessories suited for every dog's lifestyle, that include dresses, hoodies, collars, jewelry, bowls, toys and carriers.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.