BBB Business Review
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BBB Accredited Business since
Phone: (800) 218-1415 Fax: (866) 375-9742 View Additional Phone Numbers 10951 White Rock Rd Ste 200, Rancho Cordova, CA 95670 View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that Liberty Home Equity Solutions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Liberty Home Equity Solutions, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Department of Business Oversight
1515 K St. Suite 200, Sacramento CA 95814
Phone Number: (866) 275-2677
National Mortgage Licensing System- NMLS
Type of Entity
Business ManagementMs. Pamela Rodriguez, Operations Marketing Manager Ms. Melody Craigie, Compliance Team Lead
Mortgage Lender Financial Services Reverse Mortgage
Alternate Business NamesGenworth Financial Home Equity Access, Inc.
Formerly Known as Genworth Financial Home Equity Access, Inc.
Products & Services
Liberty Home Equity Solutions, Inc. provides reverse mortgage services.