Business ProfileforBMW of Roseville

We bought a 2016 *** 3 series in April 2020. We were offered warranty options and settled on 4 very particular items because we are previous *** owners. The agent said all of these warranty options start from the date we purchased the car (4/26/2020) and are good for 100k miles or 80 months. The car was 4 years old with 48k miles. We were surprised when the agent said ALL of these options are from the date you purchase this vehicle as that was unusual for our other cars extended warranty (different make). My wife asked a few times if that was 100% true. The agent said, "Yes, that is correct, it is from the date of purchase, today." To us, that seemed like a valid warranty for $3,053. Fast forward to recent events, with a car that does not even have ******* miles on it, and needs warranty work. We moved and the dealer we took it to advised the warranty expired. The paperwork shows an in-service date as the same date we purchased the car but 4 years prior (2016). And in recent discussions with Roseville *** they acknowledged that date being incorrect. The agent did not point that out when we signed the ********** contract and in our industry that is called "bait and switch". The other three warranties we opted for (appearance protection, windshield protection and oil service) do run from our date of purchase. We are 100% certain that the sales agent had misled us about the ********** warranty. And the fact that it is from in-service date is not noted anywhere on the contract or brochure, aside from the incorrect in-service date and expiration date, to which he never pointed out. After trying to work with BMW of Roseville, they verbally agreed to reimburse us for work already done and sent us over 90 miles away to have additional work covered. Now that we did what they asked by traveling out of town for the repairs, they are refusing to reimburse the work we paid for. This is not the first BBB complaint of this exact nature for this business.