Customer ReviewsforTwo Men And A Truck/Sacramento

This was my 3rd time using 2 Men and a Truck and I won't do it again. They broke my bed mattress (and refused to reimburse me, claiming their research showed my bed was already broken), wouldn't follow the room labels on the boxes, sent 2 trucks but didn't fill either leaving me with a full storage shed and half full house I still have to move stuff out of, broke my mom's lamp (which was already at the house), put furniture and boxes all over leaving a muddled mess for me to try to unpack, did not want to move a cabinet into the house, did not wrap and pad the 2 pieces of furniture I asked them to . . . The last 2 moves were better, but never again with this company. It has lead to a very stressful and frustrating move that should have been completed, but a week later I am still moving things out of the old house and storage and into the new place.

This company is all talk and poor performance! I am a single person moving 2 bedrooms and garage storage items one city over and the 2 guys that came were initially enthusiastic and after looking at everything that I already packed confirmed that the 2 guys could move me within the 3 hour paid window of time.Not only did they go over the 3 hours forcing me to pay several hundred dollars more than originally quoted but also broke several items that were valuable.Apparently they are given a 30minute break where they left and 8 drawer dresser tilted up on its side in the new garage for that whole time breaking the plastic settings the drawer rails for into preventing the drawers from being able to **************** smoothly.Why they left a dresser sit on its side like that and disappear into their truck is the worst customer service I have ever experienced.They told me originally that I could leave the drawers full but then the movers complained that it was too heavy for them and to remove the drawers. Needless to say the $1800 dresser was ruined because once the drawers were removed with the plastic clip pieces broken and the silver rolling ***** all over the ground feom the drawer track, the dresser was being damaged.I even watched one of the movers walk around the corner to get high from my upstairs bedroom window. This is the worst moving experience and poor customer service in any of my moves, and I would never use them again or recommend them to anyone. You are better off hiring strangers through ********** to move you.

Hello ******,I am sorry to hear about your experiences on your move date. We would have happily addressed any damages and still will if you want to call in with your claim details. We did reach out for feedback on your move on 12.29.23 but have not heard from you.Regarding the 3 hour minuimum, it is just that, a minimum charge for your move - it is not an estimate or quote. Again, I am sorry for the damage and please call us on ************ to discuss.

The post response is not completely accurate, as my name was not even spelled correctly.I have zero interest in dealing with this company ever again. I was told by the guys moving me that with my items, they would not need more than the 3 hour minimum.When they refused to lift my dresser and forced me to stand my ground for over an hour that this company then charged me for on my dime. That force then damaged and broke pieces of my dresser which is what I was trying to avoid. Their manager on the phone praised the two guys on speaker phone while making me feel like I was in the wrong which is the worst customer service I ever experienced. Very poor business promising quality and care when that is only manipulation. Movers beware!

Damaged my refigerator due to lack of experience and negligence. Then denied my claim and lied about asking me if I wanted refrigerator wrapped. Wrapping refrigerator would not have helped as they used metal attachments to protect our door frame. This is what caused the damage to the refrigerator doors. DO NOT USE THIS COMPANY. I own a **************************. If our employee damages something we own it and pay for it.

Dear ****, You had declined the valuation to cover your items and declined the padding and wrap that would protect them. You signed off on this on your Digital Sales Order and made it clear to us on the phone you didn't want the coverage for your items. As the items were not padded and wrapped as we normally do, an unfortunate damage occured. This is why we have the pad and wrap policy - which again, you declined. While we are sorry your move did not go without issues, we did our best to prevent this and it was your choices that led to the outcome.