Customer ReviewsforSunworks

t is truly a gratefulness that I write a review for Sunworks employees *************************** and ***** ******** It has been a long process to apply for, go through all the requirements from PG&E to get the solar back-up batteries ***** for my solar system. Both ****** and ***** worked hard, knew the requirements of all the steps, kept me informed...and encouraged me throughout the whole time. Even if we experienced a glitch or two, they knew how to solve each problem. So very appreciate ****** and ***** so very much. They truly made a huge difference in this long process!!!!! Thank you, ****** and *****, for a job well done!!!!

*****, we are so happy to hear that you had such a great experience! Congratulations on going solar!

*****, we are so happy to hear that you had such a great experience! Congratulations on going solar!

Apparently my solar quit working June of 2021 because I didn't have the Wi-Fi in order to monitor it I didn't realize until my yearly **** came of $1,800! I started this process in the beginning of May and it is like pulling teeth to get a response to even explain to me how this process works! Finally got a service call 3 weeks later got the Wi-Fi plugged in so they could monitor it and didn't hear anything back. After a month I sent out another email asking how long this is going to take and they said as soon as they get the new inverter they will set up a service call. Meanwhile ****** wants 1950$ now because I'm still using my air and nothing is being produced. I reached out to solar edge because that's who my monitoring system is with apparently-I think- and was forwarded an email that showed that my inverter had been delivered A MONTH AGO and it's been sitting at the dock. So once again I'm doing the footwork to try to get this handled because last year my whole **** for the year was only $48 and the two years before that was zero. And I call Solcius corporate because that's who I've been told is going to reimburse ****** due to their equipment being faulty when I have a 25-year warranty and can get no response from them every time their machine says you have reached us after hours we are open from 9:00 to 9:00.. it doesn't matter if I call at 11:00 a.m. 1:00 p.m. 4:00 p.m. it's same thing. This is very frustrating. I just want to get to the solution and get everything working properly so that my house can continue to create energy for the city. Mind you I did not contact them they contacted me in 2018 for the green energy program.

******* I am so sorry to hear about your frustrations. I am having a customer service rep get in touch with you ASAP so that we can resolve this issue.

Do not do business with this company. They did our solar a few years ago but now they wont return our phone calls when we want to add panels, replace equipment, or possibly add a wall. Total flakes.

*******, we are so sorry to hear about your experience. We are escalating this to a manager so that it doesn't happen again. A customer service representative will reach out as soon as possible. Thank you for bringing this to our attention.

?Thank you for the quick response. Its been over 6 weeks since we first reached out to them @ we are so frustrated. It seems to be a company wide problem as we were contacted by the Sales Manager ******************* last week. He also promised to call us back & still nothing.

Just to follow up on this issue we did receive an invite from ******************* to a ****** Meet at 11:00 AM today. We ask to joined & waited 18 minutes for someone to allow us in. Never happened.