Business ProfileforServpro of Citrus Heights. Roseville & Carmichael

On March 15, 2021, I called ServPro to clean up water damage from a broken toilet to 2 bathrooms, 1 bedroom, laundry room and hallway to my home at **** *********** ****** ********** ** *****. While the manager, ****** ****, was talking to me in the front room of my home, packers were taking everything out of my dressers in the bedroom and items from the bathroom and packing everything in boxes. I told them to stop and that they could just leave everything as it was but move the furniture to the dry side of the bedroom. They insisted that their policy (for insurance purposes) was to box everything and take in to their storage for a few days while the floors were drying. I was left with few clothes and no bed, clothing and personal items. Value approximate: $40,000. As of today, June 28, 2021, ServPro has not and will not release my property to me. The ********, my insurance company, will not pay the full bill because they believe the charges are highly inflated and not comparable to other companies locally nor federally. As a side note, I ask ServPro for estimates of the cost but they would not offer any estimates. The charge is $34,379.77 with costs for storage climbing. This does NOT include any restoration nor repairs to my home! ******** initially sent me a check for $7895.10 but then sent me an additional check for $4633.61 (total $12,528.71). Neither ******** nor ServPro can come up with an agreement to settle this claim. Last week I offered ServPro 12,528.71 to release my property. They have not responded. I am a 78 year old woman with several health issues. I am still without a bed and my furniture and belongings. In these 4 months I have suffered with back, hip and neck pain as well as the trauma of losing my belongings.