Business ProfileforLake Appliance Repair

My 4 year old ******* refrigerator stopped chilling. While it wasn't under warranty, I went to ****** to see who they would recommend as the company they used for their warranties which is how I ended up with Lake Appliance Repair. Before that, I had paid an independent repair man to look at the problem, but he said I should contact ******* as it might be under warranty based on what he thought was the problem. When the Lake appliance tech came out, he said it wasn't that part so not covered under the 5 year manufacture's warranty. Okay. So I paid to have what he stated was the problem repaired. The date of the service was February 15th, 2024. However, that does not match their receipt. That only contains the 2/1/24 date the parts were ordered.On March 19th, I had surgery so I wasn't paying that much attention to what my refrigerator was doing as I foolishly thought it had been repaired.I noticed that it was once again freezing over and that things were not as cold as they should be. I called on Thursday April 18th and was told someone would get back to me. Didn't happen. So, last week, I went on the website and left my information requesting a contact. Didn't happen. So today, I followed their advice and sent a text. They did get back to me with the information that it was out of the 30 day warranty period and if I wanted them to come out and look at the job AGAIN, I would have ta pay another$125. When I said that was unacceptable considering that I had already paid $400 for less than an hour's work, they said the same.Also, the tech pretty much insisted that I had to pay for the labor up front. I said repeatedly that that is unusual and he just said that is the way they do business. In the end, that resulted in me being over charged $26.50. I understand if I needed to pay for the parts in advance, but not the labor.This is a horrible company that seems to care little about the quality of their work or customer satisfaction. They should not be licensed.