BBB Business Review

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This business is not BBB accredited.

Coral Resorts

Additional Locations

Phone: (843) 842-3490 Fax: (843) 842-5143 View Additional Phone Numbers 33 Office Park Rd Ste 218, Hilton Head, SC 29928 http://www.thecoralresorts.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Coral Resorts include:

  • 223 complaint(s) filed against business
  • Failure to respond to 16 complaint(s) filed against business
  • 17 complaint(s) filed against business that were not resolved

Factors that raised the rating for Coral Resorts include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

223 complaints closed with BBB in last 3 years | 44 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 84
Billing/Collection Issues 10
Delivery Issues 3
Guarantee/Warranty Issues 1
Problems with Product/Service 125
Total Closed Complaints 223

Additional Complaint Information

Coral Resorts encourages consumers to call their Owner Services Department at 843-842-3490 or 866-610-4124 prior to filing a complaint through our office. Coral Resorts has committed to address these calls by providing consumers with a prompt and adequate response.

Consumers who reside in the state of South Carolina that wish to obtain assistance with a complaint on the company may also contact the Department of Labor Licensing and Regulations at 803-896-4470 or go online to www.llronline.com/pol/rec and file a complaint with the Office of Investigation and Enforcement.

Customer Reviews Summary Read customer reviews

6 Customer Reviews on Coral Resorts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 6

Additional Information

BBB file opened: June 27, 2007 Business started: 01/01/1981 in SC Business incorporated 03/05/2004 in SC
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Shane Lancaster, General Manager
Business Category

Vacation Time Share Timeshare Companies Travel Clubs

Products & Services

Coral Resorts offers the following product(s): Coral Resorts sells Timeshares and Coral Reef, Coral Sands, Island Links & Port O Call are properties and Sun & Seas Vacations is a vacation club operated from the same location as Coral Resorts. RCI Golden Crown Resorts is a fulfillment company for Coral Resorts. Reba Management Inc. is the Management company for Coral Resorts and Trew Holdings Inc is the Developer/Builder of the properties.

Alternate Business Names
Coral Reef Coral Sands Island Links Port O Call Sun & Seas Vacations
Industry Tips
CONTRACTS
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.