Customer ReviewsforVTrips

Zero stars!Cancelled trip 10 days before my vacation. They did not clearly state that *************** has a seven-night minimum requirement, which they say has been in effect for years. I have been renting in ************************************** for years and NEVER had this issue.Their answer, others are not following the law but they are.However, I have rented *************** beach homes from them, and I have never stayed a minimum of 7 nights.No care, no resolution, not their problem.

We apologize for any inconvenience caused to your itinerary, *******. We abide by the local ordinance regarding the minimum number of stays and have discussed this reservation as a team to prevent future occurrences. We will also make sure that a minimum night requirement is in place during the booking process, and we once again apologize for any confusion.

Terrible experience with Jackson Mountsin Rentals! Mice droppings in the pull out beds, kitchen was dirty, and several rooms had no hot water for the entire stay of 3 days! We called every single day and was told someone was in the way. Never showed up! We had to literally pack our stuff and take it to someone else’s room to bathe! Spent over $2000 (over 800 in unexplained fees)for 3 days and they want to offer us $80 for our inconvenience! I’ll be contacting a lawyer because this is fraud! The entire place needs updating and not to mention some of the tvs didn’t work. We were fine with that but no hot water and mice droppings is absolutely unacceptable! Lastly there’s a carpenter bee problem in front and the swarm definitely kept us running just to get in the cabin!We stayed at Pine tree Lodge!

We're truly sorry to hear that we missed the **** during your stay, *******. As always, we strive to provide a first-class experience, and we will use your feedback to quickly return to that standard. The property is regularly maintained by pest control professionals, who have since confirmed that there are no unwanted guests in the house. Additionally, we conducted a thorough cleaning of the kitchen, along with all other areas of the home. Also, we apologize for the delay with the hot water technician, and we will ensure that our maintenance supply chain is bolstered in the future. We want to ensure that all aspects of our property provide a comfortable and enjoyable environment for our guests, so we appreciate you bringing your concerns to our attention. And we also hope you'll consider giving us another chance to provide you with an even better experience.

Well, I have done extensive traveling throughout my life, which has included visiting 46 states, and have stayed in countless motels, but unfortunately virtually no experience with renting cabins. We don't leave for 6 weeks and my first experience renting a cabin has already left a sour and disgruntled taste in my mouth. The attitude of the supposed manager has also made things worse. I booked this cabin on 4/19 through ***** ******** Rentals, a (I later learned) 3rd party booking agency. ***** ******** Rentals advertises itself as being the owners of this cabin, so I completed the booking process with them. It was not until yesterday, 4/21, that I learned that the true owners are Jackson Mountain Homes. Simultaneously, I learned of a 20% discount promotion ******* ******** Homes was running. I have missed out on this promotion because "It had been more than 48 hours since I booked, and since everything is paid for there is nothing I can do." - says this person of supposed authority. There was no Promotion advertised when I booked. This was a clear case of having to break the rules to learn the rules. Thank you, ******* ******** Homes, for your attitude and your customer no service. Please also recall that I turned down your offer to receive your (after the fact) Policies and Procedures. There is no reason to retain them "for future reference". Unfortunately, I cannot comment on the cabin itself, but the wind has been clearly taken out of my sails. Trip type Vacation Travel group Family

******, thanks so much for letting us know about your experience. We truly value this feedback, as it helps us better understand the guest experience. The properties we manage can be found on numerous websites, as with most companies in our industry. These sites are managed by channel partners, and in most cases, these partners are separate companies. Because you booked directly through one of these channel partners, you're bound by their terms. Unfortunately, we were unable to offer you the same terms, as the full amount had already been paid out to that company. But we hope you'll see fit to try us again at a later date, as we always offer our guests the most competitive rates in the industry.

Vtrips listed a vacation rental and accepted my booking. After 2 weeks, they contacted to say the owner wouldn't accept the price? I didn't bid on a unit. Vtrips had the unit listed for multiple dates at the price I booked. My choice was to accept the new rate which was DOUBLE the rate or I could cancel. When I asked what guarantee there was not to have additional rent changes prior to my arrival, there was no response!!! Then I read the reviews and saw many people had their rates increase just prior to arrival. I have never rented from a company that broke contracts. Fortunately, it happened far enough in advance we could avoid Vtrips.

Hi, *****, and thank you for your business! At VTrips, we are always aware of our guests' budgets, and we will never surprise anyone with a price increase. A very rare occasion may arise when one of our clients needs to adjust their budget allocation, and thus we may have to find an alternative property for a guest. Our sincere apologies for this inconvenience, and we hope to make it up to you in the future.

We rented Fire in the Sky ***** and I'm disappointed I didn't read these reviews first. The code to enter the cabin didn't work so we had to call and get a new code - that didn't work so we had to get a third code. We were shocked that the cords to the tv in the living room were hanging out which was dangerous and unacceptable and I'm sure couldn't pass code. When someone cleaned the cabin, they should have reported this, and it shouldn't have been our responsibility to report it. Instead of buying a new rug in the living room due to the rug corners curling up the carpet is duck tapped which was unsightly.The most disappointing item was on Saturday we planned it to be a "game night". We went downstairs and NOTHING worked!!! Not the ** or games!!! We assumed since all the lights worked downstairs including the alarm clock in the bedroom downstairs everything else would work. Never thought nothing downstairs worked. This was a huge disappointment!!!Since we couldn't have game night, we went outside on the back to enjoy the fireplace and that didn't work either!!!We paid $2,200 for 3-night stay for what we thought was a 5-star cabin and couldn't enjoy the amenities as promised. We demanded some kind of refund and all we got was what others got before "refer to the contract". However, we have a text from guest services that "WE WILL BE LOOKING INTO COMPENSATION". When I brought that to the attention of VTRIPs and Jackson Mountain rentals, we got a $50 refund!!! What a slap in the face. They don't care about making things better for visitors and it's sad we spent hard earned money for something we couldn't completely enjoy! A business that cares "in good faith" would have either offered more money or a discount on the next stay. Shame on you!

*********, we wanted to apologize for missing the **** on this occasion, as we always hope to leave you with a first-class impression. As a result of your stay, the ** wires and rug corners have been fixed, and our team members have continued their training. Additionally, we have called in a technician to ensure that all of the games are in working order, and we hope to change your mind about us at a later date.

Just booked with Jackson Mountain Rentals in ********** **. ***************! The complaints about the amenities not working has my family anxious to say the least. We called days after booking to see if we can get a full refund on our deposit and as expected we cannot. This place has had complaints about inoperable refrigerators, hot tubs, an AC for years and it seems like the problem goes unresolved. The earliest complaints were from October 2023! All of which complained about the same things. How can this place stay in business and completely ignore paying customer complaints. We will be out $300 if we choose to cancel. We may have our family attorney contact them at this point because keeping our service fee money is absolutely absurd giving me our cancelling days after booking. At some point places like this must be held accountable for their mistreatment of paying customer experiences.

Were very sorry to hear you canceled your reservation with us, ********. According to your rental agreement, you have a certain window of time when you cannot cancel and receive a full refund. And this is an industry standard, as a property that you reserve prevents others from reserving it. The home is also in first-class condition, and we look forward to providing future guests with a five-star experience.