BBB Business Review

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This business is not BBB accredited.

Spinnaker Resorts

Phone: (843) 341-8899 View Additional Phone Numbers 35 Deallyon Ave, Hilton Head Island, SC 29928

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We market the public to view our facilities for the purposes of selling timeshare.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Spinnaker Resorts include:

  • Length of time business has taken to respond to complaint(s)
  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 129 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

129 complaints closed with BBB in last 3 years | 52 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 26
Billing/Collection Issues 10
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 92
Total Closed Complaints 129

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Spinnaker Resorts
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: April 01, 2003 Business started: 01/01/1983 in SC Business started locally: 01/01/1983 Business incorporated 07/07/2005 in SC
Type of Entity


Business Management
Mr. John Cabaniss, Corporate Director
Contact Information
Principal: Mr. John Cabaniss, Corporate Director
Business Category

Timeshare Companies Vacation Time Share Resorts

Alternate Business Names
Bluewater by Spinnaker Carolina Club Egret Point by Spinnaker Palace View Resorts Players Club Resort Sales by Spinnaker, Inc. Royal Floridian by Spinnaker Southwind Management The Cottages Waterside
Additional Information

Spinnaker Resorts began bussines in Hilton Head, SC in 1981 and opened in Atlanta, GA for marketing in 1986. The firm offers vacation ownership at Spinnaker Resorts in Hilton Head, at Plantation Resort in Myrtle Beach, SC, and at two new locations; Orlando and Branson, MO. Spinnaker also offers vacation ownership through Resort Condominiums International (RCI). Spinnaker offers several different discounted vacation packages. To accept the offer, customers must allow a non-refundable processing fee to be placed on their credit card.

Customer Review Rating plus BBB Rating Summary

Spinnaker Resorts has received 3.72 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.