BBB Business Review

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This business is not BBB accredited.

Spinnaker Resorts

Phone: (843) 341-8899 View Additional Phone Numbers 35 Deallyon Ave, Hilton Head Island, SC 29928 http://www.spinnakerresorts.com


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Description

We market the public to view our facilities for the purposes of selling timeshare.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Spinnaker Resorts include:

  • 109 complaint(s) filed against business
  • Failure to respond to 10 complaint(s) filed against business
  • 8 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)

Factors that raised the rating for Spinnaker Resorts include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

109 complaints closed with BBB in last 3 years | 64 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 31
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 72
Total Closed Complaints 109

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Spinnaker Resorts
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 01, 2003 Business started: 04/01/2003 in SC Business started locally: 04/01/2012
Type of Entity

Corporation

Business Management
Mr. John Cabaniss, Corporate Director
Contact Information
Principal: Mr. John Cabaniss, Corporate Director
Business Category

Timeshare Companies Vacation Time Share Resorts

Alternate Business Names
Bluewater by Spinnaker Carolina Club Egret Point by Spinnaker Palace View Resorts Players Club Resort Sales by Spinnaker, Inc. Royal Floridian by Spinnaker Southwind Management The Cottages Waterside
Additional Information

Spinnaker Resorts began bussines in Hilton Head, SC in 1981 and opened in Atlanta, GA for marketing in 1986. The firm offers vacation ownership at Spinnaker Resorts in Hilton Head, at Plantation Resort in Myrtle Beach, SC, and at two new locations; Orlando and Branson, MO. Spinnaker also offers vacation ownership through Resort Condominiums International (RCI). Spinnaker offers several different discounted vacation packages. To accept the offer, customers must allow a non-refundable processing fee to be placed on their credit card.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.