Business ProfileforSpinnaker Resorts
Current Alerts For This Business
BBB has received a pattern of complaints from consumers alleging the following:
Calling Issues Complaints consist of the following:
Continued harassment by the marketing team after multiple requests have been made to the company to be removed from the calling list. Complaints also state that after the company is asked to stop calling they immediately hang up, but will call back the next day.
Customer Service Issues consist of the following:
Complaints on this issue state that multiple responses to request by phone or letters have not been returned or ignored in full. When consumer do obtain contact from the company and ask to speak to a manger the call is disconnected.
Sales Practices Issues consist of the following:
Complaints state that consumers signed their contracts based on oral misrepresentations by the sales staff and realized that what had been purchased was not in agreement to what was presented to them verbally at the time of the sale.
BBB notified the company, but has not received a response as of 10/12/16.
Additional business information
At-a-glance
Related Categories
Overview
Business Details
This is a multi-location business.
- Headquarters
- 35 Deallyon Ave, Hilton Head Island, SC 29928
- BBB File Opened:
- 4/1/2003
- Years in Business:
- 41
- Business Started:
- 1/1/1983
- Business Started Locally:
- 1/1/1983
- Business Incorporated:
- 7/7/2005
- Type of Entity:
- Corporation
- Alternate Business Name
- Resort Sales by Spinnaker, Inc.
- Palace View Resorts
- Players Club
- Additional Contact Information
Fax Numbers
- (843) 686-4489Other Fax
- (843) 686-4489
Customer Complaints
139 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
111 Customer Reviews
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Most Recent Customer Review
Michael H
09/20/2024
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