Customer ReviewsforVesta Property Services, Inc

Taking the extra steps in bringing all my paper work together in a timely manner. Great staff and much appreciated. *******

Good morning,We appreciate your feedback and 5-Star Review, and I will share that with our Team! Thank you.

This is in regard to the Vesta Property Services office in Vero Beach, FL. Our HOA board is very involved in caring for every aspect of management, and is and have been in close and frequent communication with property managers. Prior to Vesta assigning us our current PM we had three property managers in quick succession within a year. Rene ****** is the 4th and has, until recently, been an excellent representative for us. However, she was placed as on site five days a week, which has resulted in a dramatic reduction in how she is able to respond to our needs. She was, for a time, forced to call, text and email as well as complete jobs at night and on weekends in her personal time, that is ridiculous and probably goes against employment laws. Recently we have had several accounting errors, and we discovered that the entire accounting department was let go and our accounting is now handled in another city. We have yet to meet or receive any reply to communications with the new current office manager, Sarah ********, who is the 3rd in 2 years, and is also working in Melbourne, FL.  We have some serious issues that need to be ironed out quickly and the office manager gives us working on it answers through the property manager (one unpaid invoice 12 months + overdue). Yesterday one of our vendors got a 1099 for the 2023 year. They have not done any work for us since 2020. How does this happen? I have been on the *** board for 4 years, and this company has really gone downhill. We have 108 homes here, perhaps our development is too small to warrant good care? Perhaps we should be looking elsewhere? I would really like some answers.************************* ************************ ******* * 

Good morning, I apologize for your experience, and I will be forwarding your concerns with our Sr. **** President and GM.

********************* from the ******************* was excellent in sorting out some payment errors left over from the previous ******************* She was very professional and courteous and managed to resolve all the issues in a timely fashion.

Good morning and thank you for the 5-Star Review and sharing your positive experience with ******. I will pass this along to her and her manager.

Very responsive to residents questions problems and concerns our community Sunset Point ************* *******

Thank you for your 5-Star Review and it's nice to see the positive responses from our customers!

********************* resolved my issue with billing balance in a rapid manner. She was professional and answered my questions and resolved my issue.

Good afternoon, we appreciate you sharing this feedback and 5-Star review about *********************. I will be sure to send this to her as well. Thank you!

Excellent on everything, fantastic customer service. Always answers question fast and complete.

We appreciate the wonderful and high praise of our customer service and your ****** review. It is always a pleasure to see these responses! Thank you.

I am having trouble getting them on the phone. But I finally got ***** on the phone she helped me to resolve one problem. ***** was very good, hope I can get her again. But now Im trying to reach them all week and no one is in the office. Im having trouble with my HOA.

Good morning,Thank you for posting the positive Review about *****. Can you please email me directly and provide me with your HOA name so I can get assistance for you. Thank you, and my email is: ********************************

**** at Vesta in *************** ** is the best CAM we have ever had. She is always reachable and knows how to handle every situation.

Good morning, thank you so much for taking the time and posting this 5-Star Review and the positive experience you have had with ****. I will share this with her and her manager.