Business ProfileforPet Paradise

I have always gone to bat for Pet Paradise, I used to work there many, many years ago and now manage an animal hospital. Anytime I'd hear people talking badly about PP I would stand up for them. I have had my own questionable experiences there, but just small things and I give the benefit of the doubt. I'm not one to get worked up and my pets are safe so I just let it go. But this last visit my 3 dogs were there for 10 days. I have an older dog (14) and when I dropped him off I gave explicit instructions to please call one of my additional contacts to come get him and charge my card on file if he is not doing well. I picked all 3 up and he had a huge rash on his back leg, he was limping on his front right, and he had green discharge from his eyes. No communication from PP to anyone, they just let me walk out of the door like everything was fine and he was clearly hobbling/wobbling and bleeding from a rash. I also paid for three go-home baths. When I got my boys they were disgusting. Smelt terrible and were yellow. I put them directly in the bath when I got home. When I picked them up they told me they were drying.. so they were still a little wet but it was not a wet dog smell and only some parts of them were wet. Heads/ tails/ears not wet, feet and body were wet. I don't know what kind of bath they got but it was the equivalent of running through a sprinkler... once. Again, I have never in my life written a bad review but something has got to give at PP. The people working there were great and doing their best, I believe that on a corporate level they are filling this place with WAY too many pets. After paying $1200 bucks I really feel like PP served me a big F-U and did not care that my dog was ill, hurt, and had a rash that was actively bleeding at pick up. I guess the bathes are not such a big deal I just feel like an idiot because I have sent my own patients to PP, I stood up for them and they treated my family like this. It's embarrassing.