Customer ReviewsforYankee Clipper Lawn and Irrigation Service, Inc

Excellent service for sprinkler system maintenance and repair. We tried two other companies over the past year and problems were never fixed or even diagnosed properly. Yankee Clipper came out and finally fixed all our issues and found a broken pipe that we didnt even know we had. I would highly recommend them to anyone. Very reliable !!

Thank you for your 5 star review, we really work hard to please our customers, thanks again!

This company did sprinkler and sod installation work for me about four years ago. The sprinkler work was adequate. The sod installation was adequate although there was a problem with a small section bordering the walkway to my house. I notified ****************** and he told me he would replace the sod. When nothing happened after about a week, I notified him. When nothing happened after another week or two, I notified him again. He asked me to be patient. When nothing happened after another week or two, I notified him again. Guess what? He told me to be patient. Rinse, lather and repeat. The sod was never replaced. A couple of months ago, I called them and said I was not a bridge-burner and would like them to come by and check my sprinkler system and make any necessary adjustments. After scheduling me for an appointment about three weeks later, they called me and said they had a cancellation and would like to come by that same day. Thinking I was doing both of us a favor, I told them to go for it. They came by and spent about ***** minutes making adjustments and replacing some sprinkler heads. A few days later I received a bill for $457, which included a $45 trip charge. I asked them to remove the "trip charge." They refused and gave me "attitude" when we subsequently talked on the phone. I also asked them to lower a new sprinkler head that closely bordered my driveway and was several inches above ground level (the old sprinkler wasn't). They returned and fixed the problem. I was shocked when I received a new bill, charging me $68 for this "fix." When I complained, the removed the $68 from my revised billing. I ultimately paid them $457 for the work done within a month of the job's completion. I would have given them one star had they not removed the ridiculous $68 charge from my billing. I will not use them again. You should not either.

Hi ********************, I am aware that you are not happy with our pricing of the irrigation work we recently did for you. That is why we spoke and resolved the problem with a discount and holding payment for several weeks. 4 years ago, when you were not happy with our sod work, we installed free sod to replace what you did not like. When you went away on your vacation, it was left unattended and had more issues. As we all know, new sod has to be hand wattered daily for at least 2 weeks.

The "discount" was the removal of a charge you made for fixing a problem that you created. I'm not sure what you mean about "holding payment for several weeks." I told you I would pay my bill in full within 30 days. I told you I would pay you immediately (cash instead of credit card) if you removed the trip charge. You opted for the former. Four years ago we agreed on a price for sod installation and you (after careful measuring) discovered that you underestimated the amount of sod required. You had to purchase additional sod from your supplier to finish the job. To your credit, you did not attempt to charge me for the additional sod required. Four years later (according to you) this customer-focused decision turned into me receiving a "free pallet of sod." That's what you told me when we spoke on the phone. Finally, there was a small amount of sod adjacent to our front walkway that died, despite adequate watering. You told me it would be replaced. You asked me to be patient as you were waiting to use leftover sod from another installation. I thought this was a reasonable strategy. The only problem is, I'm still waiting.

******************, we have desperately tried to please you over the last 4 years, it is in your best interest to find another landscaping company to work for you. It is obvious that no matter what we do for you, discounts included, we can not please you. Good luck in your new endeavors.

Obviously we disagree on the facts surrounding this dispute and rehashing them will not change anything. Thanks for the suggestion to find another landscaping company. I had already made that decision and we are in agreement.

I have had Yankee Clipper out to my house to fix my irrigations system about 5 times and it is still not working right. The last time I called they said, even before coming out, it was my well. I insisted they come look at it because they determined that with out even coming. This is after spending almost ******* on previous maintenance and parts as well as other conversations with the company just to get someone back out to fix what they were supposed to have fixed already. The owner came and the first thing he said in a very rude tone was that the issue was the well and he would prove it to me and he didnt have time to deal with this because it was a holiday. (I called over a week prior and they could make time to come out). It went downhill from that because the negative tone was already set. I ended up telling him to leave. I will not use or recommend them in the future. Thinking you are the best does not give you the ok to treat people rudely. The men who came out each time were pleasant but dealing with the owners was a horrible experience. I am only giving 1 star because I have to but it is not deserved.

Hi ******, I hope you were able to get your well problem fixed. As we spoke, we are not a well company and can not fix the problem you are having.