Business ProfileforTransformerland. com

I purchased a figure from Transformerland on October 24th, 2022. Unfortunately I received a figure of lesser value and missing accessories. Attempts to contact Transformerland went ignored. I wanted to return the figure and get the one I paid for. I finally had to submit a ****** dispute due to no response from Transformerland. On November 3rd, 2022 I received a reply from Transformerland that I could return the figure. Due to the dispute, I would have to pay for return shipping which I disagreed with. I asked if I could get a partial refund of $25 to match the price of the figure that I ended up getting (they had two of these figures, one for $150 and one for $125, I paid for the $150 figure but got the $125 version). Please refer to the photos of the figure I ordered (*****) and the figure I actually got that was in worse condition and missing accessories (*****). **** agreed to the partial refund but never sent it and stopped responding to emails. I feel that this lack of customer service and lazy response times is a terrible business practice, and it is not the first time they have tried to swindle their customers that bought higher priced figures but received figures of lesser value.