BBB Business Review

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BBB Accredited Business since

Tower Hill Insurance Group LLC

Phone: (352) 332-8800 View Additional Phone Numbers   View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Founded in 1972, Tower Hill Insurance Group offers the following types of insurance policies in Florida. Products are distributed through our network of insurance agencies throughout Florida.

Personal Lines: homeowners; renters; condominium; dwelling fire (rental property); and flood.

Commercial Lines: homeowners associations (HOA); commercial residential; office/retail; hotel/motel; self-storage facilities; and manufactured housing communities.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tower Hill Insurance Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Tower Hill Insurance Group LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 13 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

13 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 13

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Tower Hill Insurance Group LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 8
Total Customer Reviews 9

Additional Information

BBB file opened: June 07, 1994 Business started: 01/01/1972 in FL Business started locally: 01/01/1972 Business incorporated 03/30/1973 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Financial Services
101 E. Gaines St., Tallahassee FL 32399
Phone Number: (850) 487-9687
The number is W032176.

Type of Entity


Business Management
Mr. Don Matz, President Mr. Jon Cole, Compliance Analyst III Mr. Lem Purcell, Social Media & Marketing Associate
Contact Information
Customer Contact: Mr. Jon Cole, Compliance Analyst III
Principal: Mr. Don Matz, President
Business Category

Insurance Companies Insurance Services Insurance - Fire & Flood Specialists Insurance - Homeowners Insurance - Property Insurance - Rental Insurance Services - Commercial Insurance Agents

Products & Services

Tower Hill Insurance Group LLC sells the following brand(s): • Lloyd’s , • Omega, • Rockhill, • Tower Hill Preferred, • Tower Hill Prime, • Tower Hill Select, • Tower Hill Signature, Policies are offered by Tower Hill through the following insurance carriers:

Tower Hill Insurance Group LLC offers the following product(s): • Commercial Insurance, • Comprehensive Mobile Home Insurance, • Condo Insurance, • Flood Insurance, • Homeowners Insurance, • Rental Property (Dwelling Fire) Insurance, • Renters Insurance, Products offered by Tower Hill are:

Method(s) of Payment
Tower Hill accepts payment by check, e-checks and the following credit cards: VISA, MasterCard, Discover, and American Express. A range of payment options are available for customers, including automatic payment withdrawal plans. Customers may submit payments by mail, phone or online through the company’s secure portal at
Refund and Exchange Policy
On cancelled policies, premium is refundable only on a prorated basis.
Alternate Business Names
Omega Insurance Tower Hill Insurance Tower Hill Preferred Insurance Tower Hill Prime Insurance Tower Hill Select Insurance Tower Hill Signature Insurance

Customer Review Rating plus BBB Rating Summary

Tower Hill Insurance Group LLC has received 3.75 out of 5 stars based on 9 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.