BBB Business Review

BBB Accredited Business since

Tower Hill Insurance Group LLC

Phone: (352) 332-8800 View Additional Phone Numbers   View Additional Email Addresses


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Founded in 1972, Tower Hill Insurance Group offers the following types of insurance policies in Florida. Products are distributed through our network of insurance agencies throughout Florida.

Personal Lines: homeowners; renters; condominium; dwelling fire (rental property); and flood.

Commercial Lines: homeowners associations (HOA); commercial residential; office/retail; hotel/motel; self-storage facilities; and manufactured housing communities.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tower Hill Insurance Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Tower Hill Insurance Group LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 17 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

17 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 6
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Tower Hill Insurance Group LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 4

Additional Information

BBB file opened: June 07, 1994 Business started: 01/01/1972 in FL Business started locally: 01/01/1972 Business incorporated: 03/30/1973 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Financial Services
101 E. Gaines St., Tallahassee FL 32399
Phone Number: (850) 487-9687
The number is W032176.

Type of Entity


Business Management
Mr. Don Matz, President Ms. Suzanne Feather, Customer Relations
Contact Information
Customer Contact: Ms. Suzanne Feather, Customer Relations
Principal: Mr. Don Matz, President
Business Category

Insurance Companies Insurance Services Insurance - Fire & Flood Specialists Insurance - Homeowners Insurance - Property Insurance - Rental Insurance Services - Commercial Insurance Agents

Products & Services

Tower Hill Insurance Group LLC sells the following brand(s): • Lloyd’s , • Omega, • Rockhill, • Tower Hill Preferred, • Tower Hill Prime, • Tower Hill Select, • Tower Hill Signature, Policies are offered by Tower Hill through the following insurance carriers:

Tower Hill Insurance Group LLC offers the following product(s): • Commercial Insurance, • Comprehensive Mobile Home Insurance, • Condo Insurance, • Flood Insurance, • Homeowners Insurance, • Rental Property (Dwelling Fire) Insurance, • Renters Insurance, Products offered by Tower Hill are:

Method(s) of Payment
Tower Hill accepts payment by check, e-checks and the following credit cards: VISA, MasterCard, Discover, and American Express. A range of payment options are available for customers, including automatic payment withdrawal plans. Customers may submit payments by mail, phone or online through the company’s secure portal at
Refund and Exchange Policy
On cancelled policies, premium is refundable only on a prorated basis.
Alternate Business Names
Omega Insurance Tower Hill Insurance Tower Hill Preferred Insurance Tower Hill Prime Insurance Tower Hill Select Insurance Tower Hill Signature Insurance

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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