BBB Accredited Business since
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Founded in 1972, Tower Hill Insurance Group offers the following types of insurance policies in Florida. Products are distributed through our network of insurance agencies throughout Florida.
Personal Lines: homeowners; renters; condominium; dwelling fire (rental property); and flood.
Commercial Lines: homeowners associations (HOA); commercial residential; office/retail; hotel/motel; self-storage facilities; and manufactured housing communities.
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A BBB Accredited Business since
BBB has determined that Tower Hill Insurance Group LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tower Hill Insurance Group LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 13 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||6|
|Total Closed Complaints||13|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||9|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Department of Financial Services
101 E. Gaines St., Tallahassee FL 32399
Phone Number: (850) 487-9687
The number is W032176.
Type of Entity
Business ManagementMr. Don Matz, President Mr. Jon Cole, Compliance Analyst III Mr. Lem Purcell, Social Media & Marketing Associate
Insurance Companies Insurance Services Insurance - Fire & Flood Specialists Insurance - Homeowners Insurance - Property Insurance - Rental Insurance Services - Commercial Insurance Agents
Products & Services
Tower Hill Insurance Group LLC sells the following brand(s): • Lloyd’s , • Omega, • Rockhill, • Tower Hill Preferred, • Tower Hill Prime, • Tower Hill Select, • Tower Hill Signature, Policies are offered by Tower Hill through the following insurance carriers:
Tower Hill Insurance Group LLC offers the following product(s): • Commercial Insurance, • Comprehensive Mobile Home Insurance, • Condo Insurance, • Flood Insurance, • Homeowners Insurance, • Rental Property (Dwelling Fire) Insurance, • Renters Insurance, Products offered by Tower Hill are:
Method(s) of PaymentTower Hill accepts payment by check, e-checks and the following credit cards: VISA, MasterCard, Discover, and American Express. A range of payment options are available for customers, including automatic payment withdrawal plans. Customers may submit payments by mail, phone or online through the company’s secure portal at www.THIG.com.
Refund and Exchange PolicyOn cancelled policies, premium is refundable only on a prorated basis.
Alternate Business NamesOmega Insurance Tower Hill Insurance Tower Hill Preferred Insurance Tower Hill Prime Insurance Tower Hill Select Insurance Tower Hill Signature Insurance
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview