Business ProfileforBuggies Unlimited LLC

Terrible experience. Ordered the first package which was 4 center caps and one didn't match. Didn't catch it immediately because I only unwrapped 2. Next, I ordered the rims from BU. They shipped the set of steel rims to me with zero protection in a cardboard box. Are you serious? And BU thought those would arrive undamaged? Who's overseeing packaging for shipments? Fire that supervisor. Apparently they didn't explain the process well enough to the idiot that boxed up my order. They did give me a full refund, however, their mishap cost me taking the golf cart on the trip. I returned those rims for a full refund, and then proceeded to order a set a steel rims from a third vendor. They were wrapped and arrived undamaged. I then go to mount the rims with the new center caps and realized that BU had not shipped the proper amount of correct center caps. FNCK!!!!!!!!!!!!! So irritated. I then notify BU again, explain the circumstances and tell I want the center cap overnighted, due to their mistake. nope. 6 more days....FU Clowns And not once have I ever got communication from a human in response to this not by phone or email. It's all bots running their customer service. I bet after I post this, They'll respond by saying something like, We take a lot of pride in customer service, Our management team will reach out to you. They haven't yet once this whole time I've been dealing with this and I've been asking through email to put me in contact with a supervisor. I live on the west coast and unfortunately work in an area without cell service until after they close. I gave them 2 stars because they didn't scam me and eventually got the right parts to me. I save 1 stars for scammers because that's the lowest you can go. This place is a legitimate, they just **** at it.

Hi ****, 

I am sorry to hear that your experience with us was less than spectacular. The supervisor of our ************* team reached out to you on the morning on 6/28 and it seems that all of your concerns have been addressed. If this is incorrect please reach back out to us.  We appreciate your business and your patience.