BBB Logo

Better Business Bureau ®
Start With Trust®
In Northeast Florida & The Southeast Atlantic

BBB Business Review

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Bat-Caddy - Electric Golf Caddy offers a proven, well designed, high quality and great value series of electric motorized push golf carts, backed up by nation-wide customer and after-sales service. Bat-Caddy carts are available as either manually or fully remote controlled units and have been around since 2004.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bat-Caddy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Bat-Caddy include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bat-Caddy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: September 28, 2012 Business started: 06/01/2003 in DE Business started locally: 08/26/2010 Business incorporated: 08/26/2010 in FL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Peter Hanneforth, President Mr. Peter Old, Managing Director Southeast Mr. Ron Zelezen, Managing Director Northeast
Contact Information
Principal: Mr. Peter Hanneforth, President
Business Category

Golf Caddies Golf Carts Golf Equipment & Supplies - Retail Golf Equipment & Supplies - Wholesale & Manufacturers

Method(s) of Payment
Terms of payment are within SpaCom's sole discretion, and unless otherwise agreed to by SpaCom, payment must be received by SpaCom prior to SpaCom's acceptance and delivery of an order. Payment for the products and services and support will be made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by SpaCom. Invoices are due and payable at the time of order and the date of the invoice. The SpaCom/Bat-Caddy online e-Commerce system will charge a credit card immediately upon completion of an order through our certified secured payment processor company and merchant bank. SpaCom guarantees a full and immediate refund in case of backorder situations or pre-shipment cancellations upon customer request. SpaCom may invoice parts of an order separately. Orders are not binding upon SpaCom until accepted by SpaCom. Any quotations given by SpaCom will be valid for the period stated on the quotation, or if published on the internet prices are guaranteed for one calendar week from the date of publication. Prices are subject to change without notice and might vary outside the Continental United States. Customer agrees to pay interest on all past-due sums at the current interest rate for credit card debt. Discounts are applied as agreed between the Customer and SpaCom.
Refund and Exchange Policy
SpaCom/Bat-Caddy products that are purchased directly from SpaCom/Bat-Caddy by a Customer may be returned by Customer in accordance with SpaCom's "Return Policy" in effect on the date of the invoice. Unused items in new condition and in original packaging only may be returned for full credit within 7 days of receipt of product, excluding shipping and handling charges. Customer is fully responsible for shipping cost of returned items. Please contact us at 1-888-669-6740 or batcaddy@spacom.com with an order number and reason for the return before shipping the item back. All returns must have an assigned Return Authorization number clearly written on the outside label to be accepted. NOTE: products that have been purchased through one of our authorized independent dealers must be returned according to that dealer's respective return policy. Refunds can only be issued by that dealer, because SpaCom/Bat-Caddy has no original financial transaction for such purchases with the customer. Such returns must have a dealer RA authorization which has been communicated to SpaCom/Bat-Caddy before a return shipping is being initiated and accepted by SpaCom/Bat-Caddy. It is recommended that you insure the item before returning it. For returns after the initial return period and used caddies for up to 30 days after the original purchase date a restocking charge of 20-25% of the original purchase price (depending on condition), excl. shipping & handling charges applies. Customer is fully responsible to cover original and return shipping and insurance charges. Product must be returned in its original packaging, including styrofoam cushioning to protect from transportatation damage. Charges for the supply of replacement packaging will apply. Return acceptance after 30 days after the original purchase date are at SpaCom's sole discretion and subject to depreciation fees assessed by SpaCom's technical staff.
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

X

Additional Email Addresses

Find a LocationX

  Change Location
Show Only Accredited Locations