Business ProfileforFlooring America

We purchased tile and installation services from Carpet One. Scope was to replace nearly all tile on the first floor of our home. Carpet One was to address all demo of the old tile, prep for the new tile, and installation of the tile/grout. We were assured that our home would be returned the way it was prior to the project beginning. Since then it has been nothing but issues, none of which were properly addressed. We are seeking payment in the amount of $11,000 for damage caused, loss of the use areas of our home due to their negligence, and the time we've spent trying to get to resolution. Details are below for understanding. -Brand new beverage fridge doors scratched. Doors are no longer available for replacement, fridge's must be replaced @ $2500 each. Claim submitted June 2023. -Damage to walls & baseboards. Assured this would fixed by Carpet One following installation, installers would not resolve and we've had to fix. @ $1000 -Loss of use. The tile installed in our bar area was installed without the agreed upon underlayment. The grout installed was incorrect. The initial fix required us to allow a disgruntled installer into our home to give him a chance to remedy the issue. He scratched nearly all the glossy tile, not resolved. We were told the scratched tiles could be removed and replaced without tearing up the floor, the next installer refused and said it wasn't possible to do and have a level floor. Next, they ripped out all the tile in the bar and lied about the timeline to get that fixed. It took over three months to resolve. Over the course of the project we lost the use of this area and our dining room for four months having to forgo corporate events we committed to during this time as well as guest visits. Compensation is required. We haven't heard one word from this business since the last installation; the manager who committed to make it right nor the owner who never bothered to get involved despite being contacted many times.