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Find a Location

Vu's Auto Service Center, Inc has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforVu's Auto Service Center, Inc

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/20/2015

    Years in Business: 21

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    1944 Tourist St, Jacksonville, FL 32208-2630
    BBB File Opened:
    4/9/2012
    Years in Business:
    21
    Business Started:
    6/7/2002
    Business Started Locally:
    6/7/2002
    Business Incorporated:
    1/1/2007
    Accredited Since:
    10/20/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of MV63403 for this business, issued by Florida Consumer Services

    These agencies may include:

    Florida Consumer Services

    2005 Apalachee Parkway, Terry Lee Rhodes Building

    Tallahassee FL 32301

    (800) 435-7352

    https://csapp.800helpfla.com/CSPublicApp/AZGuide/AZGuideSearch.aspx

    BBB records show a license number of 41260 for this business, issued by City of Jacksonville

    These agencies may include:

    City of Jacksonville

    117 W. Duval St.

    Jacksonville FL 32202

    (904) 630-2489

    http://www.coj.net

    Type of Entity:
    Corporation
    Business Management
    • Vu Nguyen, Owner
    Contact Information

    Principal

    • Vu Nguyen, Owner

    Customer Contact

    • Vu Nguyen, Owner

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I brought my car to this garage to do car alignment on 3/8/2022. It is 2002 ***** ****** but it has been a very reliable car. We replaced a tire a while back and need a alignment because the car is steering to the left side a little bit. I called them about 3 weeks ago and they gave me a quote for 80 over the phone. So I drove all the way from ** **** because they were referred by a ********* ** group friend. They asked me to leave the car there on March 8 because they are too busy. I asked them to give me a quote about the A/C repairs and timing belt when they do the alignment. They called me on 3/9/2022 morning and told me how much it will cost for both timing belt and AC. The timing belt quote was more than double than what we used to pay in ** 4 years ago. So I didn't do either. I arrived at the garage around noon and I paid for alignment and was ready to leave. As soon as I turn on the car, I notice that the engine light was on and the digital clock was flickering. Both issues didn't exist when I drop off the car the day before. I went back to talk to the owner immediately and showed him the problems. He ran a diagnose and told me one of the part was an issue. It was a small part only costs few dollars but it will costs hundreds to put it on. The owner said that the engine light was on when I drop it off but I told him that there was no light on when I drop it off a day before. My friend was in my car recently and she can prove that there was no lights on or flickering o'clock. If there was an issue, I would have asked him to give me a quote to repair since we are preparing a long trip on the car. When I was driving my car back, I also notice that the alignment was done completely. It was still steering to the left. It was better than it was but still steering to the left. I am asking him to refund the alignment cost he charged and paid for the other part replaced at other garage.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Natalie H

    5 stars

    09/18/2021

    Trustworthy and Honest are two words to describe the owner/mechanic. Vu helped diagnose my Land Rover Range Rover Evoque and is true to his word. He was accommodating and genuine.

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