Business ProfileforSouthside Kia Jacksonville

I took my 2023 *** **** to Southside *** of Jacksonville on 1/19 for an oil change and tire rotation. While I was at a doctor's *********** the service department called and spoke to my partner about my car (1/19 at 12:56pm), telling her there was a problem and advising her not to have the service done because doing so would result in the need for a new oil pan. The representative suggested the problem was created by a previous service (which I had done at ********************, **) and that I should take it to them to fix the problem. My partner told the service representative not to do any work on the car. When I returned from the doctor and called Southside ***, I was told the oil was drained from my car, the oil pan was damaged, and I needed a new oil pan. At that point, I approved replacing the oil pan because my car was undrivable. Because the oil pan was on backorder, I had to rent a car to drive to my home in ********, ** to get to work. When I returned to Jacksonville on 1/22 I did not pick up my car or pay for the repairs because I did not approve the work that resulted in their need nor did I cause the problem that necessitated that work. I tried getting help from *** corporate but they insist this is the problem of independent service departments. Southside *** insists I approved the oil change and they had no k***ledge of the potential problem with the oil pan until after they removed the oil. That despite the fact that my partner took a call and instructed Southside *********** not to do anything to my car. Southside *** *** says I am lying about the call before the oil was drained. Southside made the mistake and they are trying to pass the cost onto me instead of ack***ledging they drained the oil k***ing it would result in additional repairs without my permission.