BBB Business Review

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This business is not BBB accredited.

JC Refrigeration and Appliance Repair

Additional Locations

Phone: (912) 884-4925 View Additional Phone Numbers 2007 Alaska St, Savannah, GA 31404


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Additional Complaint Information

Complaints concern allegations that the company comes to repair appliances and informs the consumer that parts are required and will have to be ordered. Consumers are required to pay for the part and repair before the part is ordered and are told the company will return once the part comes in. The company does not return to complete repairs and does not refund consumers when requested.

On September 11, 2006 The BBB contacted the company regarding this pattern of complaints, however the company failed to correct the underlying reason for the complaints.

On September 25, 2007 the BBB hand delivered a letter to Mr. Johnny Carthon regarding the continued pattern of complaints. The company responded that they are planning to refund or complete the work. Consumers continue to say the company has not refunded or completed the work. The BBB has and continues to forward complaints to the State of Georgia Governor's Office of Consumer Affairs.

The BBB continues to receive complaints that follow this pattern.

The BBB has received returned mail and the phone number for the company is no longer active.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on JC Refrigeration and Appliance Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 1998
Business Category

Appliances - Major - Service & Repair Appliances - Major - Parts & Supplies

Alternate Business Names
J C Refridgeration & Appliance Repair J.C. Refrigeration
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.