Customer ReviewsforUnited Distributors Inc

I hate everything about this system, tried cancelling it under a month after getting it and they wouldn't let me. I've had it for 6 years, just did a 2nd mortgage and they made me pay this garbage system off. Now black water flows throughout my house from this system and a plumber told me I should get rid of this whole thing even though it's finally paid off. Worst buy I've ever had and worst experience

******, your experience is unusual to say the least and i am sorry to hear of your dissatisfaction. We have an great product and excellent service after the sale. Just a couple questions. You mentioned you tried to cancel within the 1st month. As you know, there's a 3 day federal rescission order where you can cancel a transaction. Obviously, you can't cancel that transaction after a month when the system has been installed and we now have equipment that has been used. However, what's more unusual, is that looking at our service records, we've rarely, if ever, have been called to provide service on your equipment. We certainly can t solve problem if we are not aware of it. I would also question the credibility of a plumber who advised you to throw away a top of the line piece of equipment with a lifetime warranty without trying to arrange for service for it.Regardless, we always are ready to service our customers and make sure you receive clean, soft water. I will authorize a service call at no charge to send out a technician. Your system has a lifetime warranty, even if it had to be totally rebuilt, all you would be responsible for is shipping & handling cost. Even with a total rebuild if needed, your cost would be a fraction of the initial investment. Please call *****************************, Service manager, at ************ if you would like to set up this no charge service call. We look forward to handling the problems you have had. Sorry for your bad experience but let's solve it now. Thank you.

From the associate that came out and presented the osmosis and the water softener system, installation associate to the quality control associate. The entire team as been professional, they explained everything in detailed and answered every questioned. Financing was easy and effortless. Well done. Thanks you UDI for all that you have done.

*****, thank you so much for your comments and review. Our goal is to WOW every customer with a great product and great ********************** a fter the sale. It sounds like our team has done a great job in this particular case. I f you ever need us or we can be of assistance, Don't hesitate to give us a call. Thanks again.

Very pleased with my water system. It has saved us lots of money on bottled water and cleaning time. The water makes my skin feel so soft and I love it! I'm just upset I waited so long to get one

*****, the one regret people have when they invest in clean water is that they didn t do it sooner! What a difference it makes! Enjoy the system and just call if you ever need us in anyway!

We have been very pleased with the UDI Hydro-5 STS water purifier. It has been exciting to have clean, odorless water. You can really tell a difference in the feel of newly washed clothing - much fluffier. Cuts down on chores of having to clean in-line filters every 2 weeks. A real noticeable difference when showering, a much cleaner non-oily feel. Our experience with UDI exceeded our expectations, as they were very professional and a pleasure to work with. We feel they are a company we can trust. We are very satisfied with our water system even for the short time we have had it. ******************

*******, good to hear you are enjoying your new system. It will provide benefits that your family will enjoy for years to come. Thank you so much for being a customer and for your review! If you ever need us, just give us a call!

**** did an awesome presentation. He's very knowledgeable and I appreciate the fact that he owns one of the products he's promoting. **** is personable and caring. And even a year later he still checks on me. Thank you ****, you're the best!!!

*******, thank you so much for your review! **** does a great job and I am sure he appreciates you recognizing his work! Enjoy the clean water and just call if we are ever needed! Thanks again!

This company is true to their word and thats very rare this day and age. *** was a great help and everything in his presentation was truthful. Our skin has benefitted the most from the water system. Weve also havent used any water bottles since the installation of our reverse osmosis system.

******, Thank you so much for being a customer and for your review! *** does a great job and I am sure he appreciates your kind words. Enjoy the clean water and just call if you ever need us! Thanks again!

************ ******* Tech Very nice, professional ,and friendly person. I would recommend him to service myself and others because of the character he displayed to me. I felt it was real and not a show

******, thank you for your comments on *****. He is a great guy & excellent technician, I am happy to hear he did a good job for you servicing your equipment! Just call if you ever need us.

The representatives were knowledgeable and professional. Physically came to explain the service before, during and afterward to ensure everything was done according to standards

******, thank you for your business and for your great review! We try to WOW our customers with a great product and service after the sale. Enjoy all the benefits and just call if you ever need us. Thanks again.

My husband and I are very pleased with our purchase. This is a very good investment.

Thank you *****, good to hear you and your family are enjoying the benefits the system provides. And we agree, it is a great investment for any home owner. Enjoy the clean water and simply call if you ever need us. Thanks again.

I have been using UDI since **** & have nothing but great experiences every year. I have been lucky to have ***** as my tech since **** & I highly recommend *******************************

****, thank you for being a customer these last 20 years. ****** does a great job servicing the equipment and I am sure he appreciates your kind words! Enjoy the water and just call if you ever need us!