Business ProfileforDuval Honda

I purchased my vehicle brand new from this dealership 16 yrs ago. After 16 yrs the Service Dept. has went down tremendously! Customer Service....what is that? No one knows but the cashiers because they are always very nice. There have been a few issues here and there over the yrs, but none as serious as the last 3 incidents. To add insult to injury they show no empathy and act as if the customer is asking for free service. They are becoming like the backyard mechanics, and even they have better diagnosis skills and customer service. To say that I am disgusted with the service I have received is an understatement! About a month ago I took my vehicle in for a diagnostic. I paid about $160. The advisor called me and told me what they supposedly found, which was a bad mount (which I later found out was not at all the issue) and rotors. I told the advisor I had replaced the mount less than a yr ago so that was not possible. I looked through my records and sure enough I did. When I arrived to pick my vehicle up the advisor had left for the day and there was no one to talk to. I wanted to know what mount specifically. I called a few days later, was told a manager would call me back. I never received a call from anyone. So I went up there. I had received a second opinion and knew it was not any of the mounts. I showed him a picture of every mount. He insisted it was the top mount. It ended up being the radiator fan. This last incident I brought my vehicle in for a diagnostic not expecting to leave it. However, that's what the advisor advised I should do. My appt was at 10:30, I called at about 4:15 to get a status on if they were going to keep my vehicle over night, spoke to a very rude operator who stated she would send the advisor a message. Guess what??? No one called! I had to go up to the dealership this morning just to find out my vehicle was done and just sitting there. With no reasonable explanation as to WHY! And guess what I still had to pay for subpar service.