Business ProfileforChatham Parkway Toyota/ Lexus/Scion/Subaru

In October 2022, our car started having some issues (a ticking noise at the top of the engine) so we took it to Chatham Parkway Subaru. He asked the tech at Chatham Parkway to check the valves in the engine and do a leak-down test. They told him no. They told him the ticking noise was normal and I have the service paperwork showing that. He was 99% sure it had something to do with the valves because he used to be a mechanic himself. In January 2023, the engine died on him so we had it towed back to Chatham Parkway. Kai, the service manager, told me they never even touched the top portion of the engine, which was what we were trying to get them to look at. So Chatham Parkway Subaru NEVER performed a leak-down test. They only fixed the bottom portion of the engine. The car sat on their lot for three months and they didn't even touch it, then they finally rushed the job and did it incorrectly. In August 2023, the engine started to die again. We didn't want to take it back to Chatham Parkway because they were so terrible to us the first time and we didn't think it could be the same issue. We took it to AutoNation Subaru in Hilton Head. We told them the car had just gotten a new engine 6,000 miles ago and asked them if they could check it and perform a leak-down test to which they agreed. Come to find out, the valves were not repaired by Chatham Parkway, and that caused the bottom portion to mess up again. I fully believe this engine issue is due to Chatham Parkway Subaru's laziness as they did not check the whole engine even when asked to do so. I do believe Chatham Parkway should be responsible for the costs of this repair. If they had done everything correctly the first time, we would not have the car in the shop again with ANOTHER engine repair which cost us over $9,000.00. I have tried and tried to get Chatham Parkway to accept responsibility but they just keep coming up with different excuses and refused to touch the car since it has been in a different shop.